Front Desk Receptionist

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $13.00 - $16.00

Benefits

Paid Time Off

Health Insurance

Dental Insurance

flexible schedule

Professional development opportunities

Employee assistance program

retirement plans

Job Description

Our organization is a well-established medical practice dedicated to providing comprehensive healthcare services with a focus on exceptional patient care and administrative excellence. With our expanding team and over 40 years of combined administrative experience, we are committed to maintaining a welcoming, efficient, and organized office environment. We value the importance of positive first impressions in a medical office and aim to create a comfortable atmosphere for both patients and staff alike. Our team includes experienced receptionists and medical receptionists who work collaboratively to ensure smooth front desk operations, quality patient interactions, and seamless office functionality.

We are currently seeking a welcoming and detail-oriented Front Desk Receptionist to join our growing team. This part-time position, offering 25 to 30 hours per week at a competitive pay rate between $13.00 and $16.00 per hour, presents an excellent opportunity for individuals interested in starting or continuing a career in office administration, especially within a medical setting. The successful candidate will be the face of our practice, responsible for greeting patients warmly, managing multi-line phone systems, handling incoming correspondence, and supporting various administrative tasks vital to our daily operations.

This role is ideal for candidates who possess strong organizational skills and a positive attitude. Whether you come with a wealth of receptionist experience, medical or dental office background, or even personal assistant experience, or are new to the field but eager to learn and grow, we encourage you to apply. We provide a supportive environment where our experienced team will help you get acquainted with internal processes, including the use of electronic medical records and HIPAA-compliant software. Computer proficiency is essential as the role requires managing scheduling systems, data entry, scanning, and maintaining office supply inventories.

Your responsibilities will not only involve administrative duties but also playing a key part in maintaining a friendly and professional front desk atmosphere, which helps foster excellent patient relations and office efficiency. If you are organized, efficient, and enjoy working in a fast-paced setting where every day presents new challenges and opportunities, this Front Desk Receptionist position is an excellent fit. Join us to be part of a committed healthcare team where your contribution is highly valued and building meaningful connections with patients and colleagues is part of your daily work.

Job Requirements

Proven experience in office management or administrative support roles
Strong organizational skills
Excellent customer service skills
Basic computer proficiency including scheduling and data entry
Ability to handle multi-line phone systems
Interest in learning HIPAA compliant software
Effective time management
Ability to work part-time, 25 to 30 hours per week
Comfortable working in person in a medical office environment

Job Qualifications

Proven experience in office management or administrative support roles with strong organizational skills
Excellent customer service skills with the ability to handle inquiries professionally and courteously
An interest in learning and utilizing HIPAA compliant software
Strong typing skills
Familiarity with multi-line phone systems and phone etiquette to manage moderately high call volumes effectively
Experience in medical or dental receptionist roles is advantageous but not required
Personal assistant experience is also valued
Effective time management skills to prioritize tasks efficiently in a fast-paced environment

Job Duties

Greet patients warmly, ensuring they feel welcomed and attended to promptly
Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette
Handle incoming correspondence, including emails, mail, and deliveries, with accuracy and timeliness
Maintain organized filing systems, data entry records, and document proofreading to ensure accuracy across all paperwork
Support office management tasks such as calendar management, appointment scheduling, and coordinating free lunch meetings with Drug Representatives
Utilize computer skills including scheduling systems in our electronic medical records and our scanning devices
Assist with clerical duties such as photocopying, faxing, inventory management, scanning, and maintaining office supplies