Front Desk Receptionist

Familia Dental, established in 2008, is a well-respected dental practice located in Madison, Wisconsin. Over the years, it has grown rapidly due to its commitment to quality dentistry and a compassionate approach toward all patients. The practice holds core values of quality, honesty, and care, which are reflected in every aspect of its operations. Familia Dental is deeply invested in community outreach and internal growth, making it an excellent workplace for those seeking to build a meaningful career in dental healthcare rather than just a job. As a company, Familia Dental prides itself on offering a supportive and family-like environment where employees are encouraged to grow and develop professionally while contributing positively to their community.

Now, Familia Dental is seeking compassionate, patient-focused individuals to join its team at the Madison, WI location as Front Desk Receptionists. This is a fantastic entry-level opportunity requiring no prior experience or certification, as the company provides comprehensive on-the-job training to help new hires succeed in their roles. As a Front Desk Receptionist, your primary responsibility will be to manage patient check-ins, verify insurance eligibility, schedule and reschedule appointments efficiently, and collect payments for services rendered. Your role will be critical in creating a welcoming and smooth experience for patients while supporting the clinical team by maintaining accurate patient records and adhering to insurance protocols.

The position involves daily interaction with patients, requiring patience, empathy, and strong communication skills to manage sensitive situations effectively. Besides greeting patients, you will answer phones, schedule appointments, verify insurance eligibility, and submit claims to insurance companies. You will also participate in office meetings, chart reviews, and morning huddles, contributing to the overall team efficiency and patient care. Understanding and adherence to HIPAA regulations and OSHA safety standards are crucial to maintaining confidentiality and workplace safety.

This role is ideal for individuals who enjoy working in a fast-paced, patient-focused environment and are eager to learn and grow within the dental field. Previous dental office experience is preferred but not required, making this a perfect starting point for those new to dental administration. The working schedule typically runs Monday through Friday from 8:30 AM to 6:15 PM, with occasional Saturday shifts, providing a consistent yet dynamic work environment. Familia Dental offers an inclusive team atmosphere that values personal development and long-term career growth within the healthcare sector, making it a rewarding place to work and thrive.