Front Desk Reception Agent

Fairmont Austin stands as Austin's largest luxury property, featuring 1,048 guestrooms and suites alongside more than 140,000 square feet of meeting and event space. Situated in one of the fastest growing markets in the United States, Fairmont Austin offers an unparalleled blend of elegance, comfort, and modern amenities. As a flagship property within the Fairmont Hotels & Resorts portfolio, the hotel embodies the brand's commitment to exceptional service, refined accommodations, and memorable guest experiences. Fairmont Hotels & Resorts operates a global network of 90 remarkable properties with 34 new projects underway across 30 countries, ranging from tropical beaches in Hawaii to the cultural hubs of London and the lush national parks of Canada to the deserts of the United Arab Emirates. Joining Fairmont Austin means becoming part of a passionate and innovative team dedicated to exceeding guest expectations while fostering a welcoming and inclusive workplace environment.

The Front Desk Agent position at Fairmont Austin is an essential role responsible for delivering professional, friendly, and engaging service to all guests. Reporting directly to the Front Office Manager, this role involves greeting guests upon arrival, checking them in seamlessly, and managing guest accounts with accuracy while adhering to service standards. The agent is also tasked with assisting guests by providing valuable information about hotel facilities and ensuring that each guest interaction is positive and memorable. Key responsibilities include responding promptly to guests approaching the reception desk, driving revenue through up-selling premium room brands, and adhering strictly to departmental policies, procedures, and safety standards. This position demands a high level of professionalism, excellent interpersonal and problem-solving skills, and the ability to thrive under pressure in a fast-paced environment. The Front Desk Agent will also benefit from a vibrant work culture that values teamwork, diversity, and continuous development. Employees enjoy numerous benefits, including paid time off, comprehensive medical, dental, and vision insurance, 401K plans, complimentary shift meals, and access to discounted rates at Accor locations worldwide. Fairmont Austin emphasizes career growth, offering learning programs and educational assistance to help individuals develop their talents and advance within the company globally. Moreover, team members have the opportunity to contribute to corporate social responsibility initiatives such as the Sustainability Committee. This role requires frequent standing and walking during shifts, occasional lifting and moving, and occasional use of stairs and ladders. Previous customer service experience and proficiency with property management systems are advantageous for success in this position, which forms part of the Heartist culture focused on respect, excellence, belonging, empowerment, and integrity.