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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Job Description
Our establishment is a reputable hotel known for its outstanding service and dedication to guest satisfaction. Operating in a dynamic, fast-paced hospitality environment, our hotel caters to a diverse clientele, offering comfortable accommodations and personalized experiences. We strive to maintain a high standard of excellence through our innovative operations and a dedicated team of professionals committed to creating memorable stays for every guest. Our hotel combines modern amenities with warm hospitality to ensure that each visitor feels welcomed and valued.
We are seeking a Front Desk Agent who will play a crucial role in managing guest interactions at th... Show More
We are seeking a Front Desk Agent who will play a crucial role in managing guest interactions at th... Show More
Job Requirements
- Minimum of 18 years of age
- Previous hotel reservation experience or any combination of education, training, or experience
- Ability to work all shifts including holidays, nights, and weekends
- Proactive and able to work well under pressure
- Strong clerical, compiling, following instructions, memorization, and problem-solving skills
- Excellent communication skills with the ability to present information clearly
- Basic math, reading, and writing abilities
Job Qualifications
- Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Proactive and works well under pressure in a fast-paced environment
- Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients
- Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format
- Ability of simple math, and complex reading, writing, and task completion skills
- Clerical skills
- Compiling
- Following instructions
- Memorization
- Problem solving
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
- Must be a minimum of 18 years of age
Job Duties
- Answer phone calls to the front desk
- Assign and prepare airline rooms
- Balance inventory
- Assign group rooms and suites
- Assist in the check-in and check-out process
- Be the main contact for group contacts
- Attend preconvention meetings and speak about arriving group details
- Work with sales and conventions on group arrivals
- Be able to handle guest issues and resolve them to the guest satisfaction
- Any other duties as assigned within the scope of this position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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