Job Overview
Work Schedule
Flexible
Benefits
401k
Flexible Hours
PTO
Health Insurance
Job Description
Zen Space Wellness is a reputable wellness clinic located in Portland, Oregon, dedicated to helping individuals and families live healthier and happier lives. The clinic places a strong emphasis on trust, collaboration, integrity, inclusivity, diversity, and patient-centered care, creating a welcoming environment for both patients and staff. Zen Space Wellness strives to provide high-quality services that promote physical and mental wellness through personalized care and community engagement. As a growing wellness center, the company values its employees and offers competitive pay based on experience along with flexible working hours and benefits for full-time staff, reflecting their commitment to employee well-being.
The Front Desk Associate role at Zen Space Wellness is critical to ensuring a positive first impression and smooth operation of the clinic. This position involves managing front desk activities including greeting patients warmly, scheduling appointments efficiently, verifying insurance coverage accurately, processing payments securely, and handling communications such as calls, emails, and text messages promptly. Beyond administrative duties, the Front Desk Associate plays an essential part in maintaining the clinic’s cleanliness and readiness for operation, supporting smooth transitions between staff shifts, and maintaining a seamless patient intake process. The role also extends to engaging with the clinic's social media platforms to promote services and enhance community outreach.
This Front Desk Associate should exhibit excellent customer service skills, a friendly demeanor, and strong organizational abilities. The role is suitable for individuals who thrive in dynamic environments, enjoy interaction with patients and team members, and can multitask while maintaining attention to detail. The position offers an opportunity to be part of a mission-driven clinic that prioritizes patient-centered care and values inclusivity and diversity in its workforce. Zen Space Wellness promotes a culture where employees feel valued and supported while making an impactful contribution to community health.
The Front Desk Associate role at Zen Space Wellness is critical to ensuring a positive first impression and smooth operation of the clinic. This position involves managing front desk activities including greeting patients warmly, scheduling appointments efficiently, verifying insurance coverage accurately, processing payments securely, and handling communications such as calls, emails, and text messages promptly. Beyond administrative duties, the Front Desk Associate plays an essential part in maintaining the clinic’s cleanliness and readiness for operation, supporting smooth transitions between staff shifts, and maintaining a seamless patient intake process. The role also extends to engaging with the clinic's social media platforms to promote services and enhance community outreach.
This Front Desk Associate should exhibit excellent customer service skills, a friendly demeanor, and strong organizational abilities. The role is suitable for individuals who thrive in dynamic environments, enjoy interaction with patients and team members, and can multitask while maintaining attention to detail. The position offers an opportunity to be part of a mission-driven clinic that prioritizes patient-centered care and values inclusivity and diversity in its workforce. Zen Space Wellness promotes a culture where employees feel valued and supported while making an impactful contribution to community health.
Job Requirements
- High school diploma
- Customer service experience preferred
- Ability to use scheduling and communication tools
- Effective communication skills
- Strong organizational skills
- Willingness to engage in social media promotion
- Reliability and professionalism
Job Qualifications
- High school diploma or equivalent
- Prior customer service experience preferred
- Strong communication and interpersonal skills
- Proficient in basic computer applications and scheduling software
- Ability to multitask and manage time effectively
- Friendly and approachable demeanor
- Comfortable handling confidential patient information
Job Duties
- Greet patients and visitors promptly and courteously
- Schedule and manage patient appointments efficiently
- Verify patient insurance information accurately
- Process patient payments and handle billing tasks
- Answer phone calls, emails, and text messages professionally
- Maintain cleanliness and organization of the front desk and clinic areas
- Support smooth shift transitions and assist with patient intake processes
- Engage with the clinic’s social media to promote wellness services
Job Criteria
Experience
No experience required
Job Location
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