Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan with company match
Occasional travel
Job Description
FS Residential is a leading property management company specializing in residential buildings, offering comprehensive services tailored to enhance tenant satisfaction and property value. With a commitment to excellence and a focus on creating safe, welcoming environments, FS Residential manages a diverse portfolio that includes luxury apartments, affordable housing, and mixed-use properties. The company prides itself on its professional approach to property management, sustained by a team dedicated to exceptional customer service and operational efficiency. Known for fostering positive relationships with residents and partners, FS Residential combines personalized service with innovative technology to streamline building operations and improve communication.\n\nThe role of Front Desk Associate at FS Residential is critical to maintaining the smooth functioning and security of residential properties under management. This position requires an individual who is capable of working independently without direct supervision, demonstrating strong communication skills, professionalism, and attention to detail. As the first point of contact for residents, guests, and service providers, the Front Desk Associate plays a pivotal role in ensuring positive interactions and a safe living environment. The responsibilities extend to monitoring access control and emergency response systems, managing daily logs and records, and addressing complaints or issues with timely follow-up. The ideal candidate will possess excellent telephone etiquette, customer service skills, and the ability to multitask efficiently in a dynamic setting. This full-time position involves working overnight shifts from Tuesday to Saturday, 11:00 PM to 7:00 AM, with a competitive hourly wage of $22.00. Furthermore, the company provides a full range of benefits including medical, dental, and vision plans, paid time off, paid holidays, and a 401(k) plan with company match. Occasional travel for training and company events may also be required. This role is essential in upholding FS Residential’s commitment to safety and resident satisfaction, making it a critical component of the property management team. By joining FS Residential, candidates can expect a stimulating work environment where they can develop their skills while contributing to the well-being and security of the communities served.
Job Requirements
- High school diploma or equivalency
- two to three years of relevant business experience preferred
- computer literacy
- strong communication skills
- ability to lift 30 to 50 lbs
- ability to work overnight shifts Tuesday to Saturday 11:00 PM to 7:00 AM
- ability to respond to emergencies quickly
- ability to multitask and handle interpersonal communication effectively
- ability to navigate property/building as required
- availability to work extended hours and weekends as needed
Job Qualifications
- High school diploma or equivalency preferred
- college level courses in business or hospitality preferred
- two to three years of business experience preferred
- computer literacy, command of information system hardware/software preferred
- effective written and verbal communication skills
- multiple language fluency is desirable
- strong customer service, communication and interpersonal skills required
Job Duties
- Demonstrates excellent customer service, communication, and time management skills
- monitors emergency response system
- greets and directs residents, guests, and invitees
- monitors and controls electronic security control systems
- responds to emergency situations in a timely and efficient manner
- monitors and controls access to the building
- maintains daily log, records, and forms
- resolves and follows-up on all complaints/issues
- maintains a safe and secure environment throughout the building/property
- may be assigned other duties by the on-site property manager
- follows safety procedures and maintains a safe work environment
- other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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