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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
competitive pay
full benefits
opportunities for growth
Flexible work locations
Supportive team environment
Performance-based promotion
comprehensive training
Job Description
Alts is a forward-thinking company dedicated to revolutionizing the fashion industry by promoting sustainability and innovative alteration services. Operating multiple studios across key locations including New York City, Brooklyn, Long Island, Hoboken, and Greenwich, Alts prides itself on delivering exceptional customer experiences through a combination of skilled craftsmanship, customer-centric operations, and environmental responsibility. The company stands out by combining a progressive mission with a commitment to quality, making it a notable player in the retail fashion and alteration services sector. Alts fosters a dynamic, collaborative work environment where employees are empowered to grow professionally and contribute meaningfully to a more... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service preferred
- basic knowledge or interest in fashion and sustainability
- strong communication skills
- ability to handle a fast-paced customer-facing role
- proficiency in administrative tasks
- availability for full-time work in NYC, Brooklyn, Long Island, Hoboken or Greenwich
- entry-level or early career candidates welcome
Job Qualifications
- Preferred experience in customer service roles
- prior responsibilities in fashion industry and communications management desired
- interest or experience in fashion and sustainability
- working knowledge of garment construction
- excellent communication skills
- well-organized and detail-oriented
- ability to manage multiple tasks efficiently
- professional demeanor and integrity
Job Duties
- Maintain a professional, warm, welcoming office environment
- greet all clients, manage check-ins, pickups and payment
- answer all inbound calls to the Alteration Specialists Studio
- manage all client bookings and appointments
- process new transactions and ensure internal reporting is correct
- order, track and manage office inventory, supplies and purchases
- ensure all outsourced garments are tagged, distributed and delivered appropriately
- manage the flow of fitting room processes and appointments
- provide quick, warm, and on-brand customer communication across emails, calls and in-person
- offer thoughtful and authentic recommendations to customers based on their needs
- collect, organize, and track consumer feedback and communicate this to the team
- contribute ideas to company policies for better customer experience
- ensure all quality control checkpoints are consistently met for each garment
- properly create and process tickets throughout the garment's lifecycle
- record and document RFAs, refunds and process failures and brainstorm solutions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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