Front Desk Operations

Alts is a forward-thinking company dedicated to revolutionizing the fashion industry by promoting sustainability and innovative alteration services. Operating multiple studios across key locations including New York City, Brooklyn, Long Island, Hoboken, and Greenwich, Alts prides itself on delivering exceptional customer experiences through a combination of skilled craftsmanship, customer-centric operations, and environmental responsibility. The company stands out by combining a progressive mission with a commitment to quality, making it a notable player in the retail fashion and alteration services sector. Alts fosters a dynamic, collaborative work environment where employees are empowered to grow professionally and contribute meaningfully to a more sustainable future in fashion.

The Front Desk Operations - Customer Service Representative role at Alts is a vital full-time position based in several vibrant urban settings, including NYC's Brooklyn area, Long Island, Hoboken, and Greenwich. This position is ideal for an early-career professional who thrives in customer-facing environments and values a mission-driven workplace. The role includes diverse responsibilities spanning front desk operations, customer service excellence, office administration, appointment management, and inventory oversight. Employees in this role will manage client interactions both in-person and virtually, handle communications effectively, and contribute to the seamless day-to-day studio operations.

The position offers competitive pay, with base rates of $18 per hour when working alongside other team members and $20 per hour when working independently. Additionally, it includes full benefits and a promising pathway for growth, with performance incentives potentially leading to promotion within three months. Working at Alts allows associates the opportunity to be at the forefront of transforming fashion alteration services while gaining robust skills in operational management, customer relations, and communication.

The Front Desk Operations member acts as the primary touchpoint for customers, ensuring a warm, professional atmosphere and addressing clients’ needs with empathy and efficiency. Responsibilities include welcoming clients, managing check-ins and payments, scheduling appointments, processing transactions accurately, and overseeing inventory and supply management. The role requires diligent attention to quality control checkpoints and consistent documentation throughout the alteration process. Communication skills are essential, as is the ability to collect and relay customer feedback that can inform continuous improvement in service and operations.

At Alts, employees are valued not just for their skills but for their alignment with the company’s sustainable mission. Candidates who are compassionate, detail-oriented, organized, and capable of fostering trusting relationships will excel. The role demands a calm demeanor, strong integrity, and a proactive approach to anticipating and meeting the needs of customers and the tailoring team alike. This is an excellent entry-level opportunity for individuals passionate about fashion, sustainability, and client service, providing a thorough introduction to the retail industry with room for rapid career advancement.