Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Paid Time Off
Training and development programs
Employee Discounts
Retirement Plan
Disability insurance
Life insurance
Job Description
Marriott International is a leader in the global hospitality industry, known for its commitment to quality service, innovation, and diversity. It operates a broad portfolio of hotel brands, including the upscale AC Hotels, which emphasize elegance, attention to detail, and exceptional guest experiences. Located at 801 S Gadsden St, Tallahassee, Florida, AC Hotels by Marriott provides stylish accommodations catering to a diverse range of travelers seeking premium comfort and modern amenities. The company fosters an inclusive work environment where all employees feel welcome and valued, promoting equal opportunities for growth and development without discrimination based on disability, veteran status, or other legally protected characteristics.
The role offered is a full-time, non-management position within the Rooms & Guest Services Operations category. This position plays a crucial part in ensuring outstanding guest service at the hotel by managing check-in and check-out processes, guest requests, and coordination between departments such as bell services and housekeeping. The successful candidate will demonstrate excellent communication skills, professionalism, and the ability to work collaboratively with a diverse team. Responsibilities include verifying guest identities, confirming reservations, assigning rooms, handling payments, and documenting operational activities accurately in the hotel systems. The role demands attention to detail, the ability to anticipate and meet guest needs, and maintaining the highest standards of hospitality and company policies throughout every guest interaction.
In addition to hands-on guest service, the position involves supporting management in training and mentoring employees, ensuring operational compliance with safety regulations, and maintaining a professional appearance and confidential handling of proprietary information. Physical demands include standing or walking for extended periods and the ability to move objects up to 25 pounds as needed. AC Hotels emphasizes a culture where team members are encouraged to share their passion for art, technology, and design trends to continually enhance the guest experience. Joining this team offers an opportunity to be part of a global network with Marriott International, grow professionally, and contribute to a hotel brand that values innovation, inclusivity, and authentic hospitality.
The role offered is a full-time, non-management position within the Rooms & Guest Services Operations category. This position plays a crucial part in ensuring outstanding guest service at the hotel by managing check-in and check-out processes, guest requests, and coordination between departments such as bell services and housekeeping. The successful candidate will demonstrate excellent communication skills, professionalism, and the ability to work collaboratively with a diverse team. Responsibilities include verifying guest identities, confirming reservations, assigning rooms, handling payments, and documenting operational activities accurately in the hotel systems. The role demands attention to detail, the ability to anticipate and meet guest needs, and maintaining the highest standards of hospitality and company policies throughout every guest interaction.
In addition to hands-on guest service, the position involves supporting management in training and mentoring employees, ensuring operational compliance with safety regulations, and maintaining a professional appearance and confidential handling of proprietary information. Physical demands include standing or walking for extended periods and the ability to move objects up to 25 pounds as needed. AC Hotels emphasizes a culture where team members are encouraged to share their passion for art, technology, and design trends to continually enhance the guest experience. Joining this team offers an opportunity to be part of a global network with Marriott International, grow professionally, and contribute to a hotel brand that values innovation, inclusivity, and authentic hospitality.
Job Requirements
- High school diploma or equivalent
- at least 1 year of related work experience
- basic supervisory experience preferred
- open availability preferred
- ability to stand or walk for prolonged periods
- ability to move objects up to 25 pounds
- excellent communication skills
- ability to work well with diverse teams
- adherence to company policies and appearance standards
Job Qualifications
- High school diploma or equivalent
- at least 1 year of related work experience
- excellent communication skills
- ability to handle guest inquiries professionally
- strong organizational skills
- ability to work in a team environment
- customer service orientation
- proficiency with computer systems
- ability to stand or walk for extended periods
- basic safety awareness
Job Duties
- Complete designated cashier reports and closing reports in the computer system
- review employee shift logs and daily memo books documenting pertinent information in records
- contact appropriate person or department such as bell staff or housekeeping to resolve guest calls, requests, or issues
- process all guest check-ins by confirming reservations, verifying guest identities, requesting forms of payment, assigning rooms, and delivering and activating room keys
- sell rooms to guests without reservations based on availability
- ensure rates comply with market standards and document all exceptions
- ensure charges from various points of sale such as gym and retail store are scanned and posted to the guest room account
- assist management in training, evaluating, coaching, disciplining, motivating employees and serve as first point of contact for fair treatment and open door policy
- report accidents, injuries, and unsafe working conditions, conduct required safety training and obtain safety certifications
- comply with all company policies and procedures, maintain a clean and professional appearance, keep proprietary information confidential, and safeguard company assets
- greet and recognize all guests according to company standards, anticipate and fulfill their service needs, express genuine appreciation, assist guests with disabilities
- communicate clearly and professionally with others
- handle telephone calls according to proper protocol
- foster positive working relationships with colleagues
- ensure quality standards are met
- stand, sit, or walk for prolonged periods
- move, lift, carry, push, pull, or place objects up to 25 pounds without assistance
- perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
No experience required
Job Location
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