Front Desk Operations Supervisor

AC Hotels by Marriott, located in Tallahassee, Florida, is part of the prestigious Marriott International portfolio, a global leader in the hospitality industry known for its commitment to delivering exceptional guest experiences. AC Hotels is distinguished by its focus on refined design and attention to detail, catering to travelers who appreciate stylish accommodations and a seamless blend of modern aesthetics with comfort. As a full-service hotel, AC Hotels strives to create environments that are not only beautiful but also welcoming and accommodating to the needs of its diverse clientele. The company places a strong emphasis on inclusivity and values the unique cultural backgrounds, experiences, and talents of its associates. Marriott International champions equal employment opportunities and fosters a culture of respect, diversity, and openness, making its hotels appealing places to work and stay.

The role being offered is a full-time, non-management position within the Rooms and Guest Services Operations category, located at 801 S Gadsden St, Tallahassee. This position is integral to the daily functioning of the hotel front desk and guest service operations. The key responsibilities include managing guest check-ins and check-outs efficiently, handling reservations, issuing room keys, and ensuring that all transactions are accurately processed within the hotel's computer systems. The role also involves addressing guest inquiries and concerns, coordinating with other departments such as housekeeping and bell services to ensure guests receive timely and effective service, and maintaining accurate records of daily operations via shift logs and reporting tools.

In addition to operational duties, the position requires a proactive approach to maintaining high standards of customer service. Employees in this role are expected to embody the hotel's core values by providing warm welcomes, anticipating guests' needs, and delivering service that reflects genuine care and professionalism. This position also supports management by assisting with training and coaching of team members, ensuring compliance with company policies, and upholding safety protocols. Physical demands include the ability to stand or walk for extended periods, as well as the capability to lift or move items weighing up to 25 pounds.

This position is ideal for candidates who have a high school diploma or GED equivalent and who bring at least one year of related work experience, including supervisory duties. It presents a wonderful opportunity to join a global hospitality brand celebrated for its excellence and innovation. Associates benefit from working in a dynamic environment that encourages ongoing learning, personal growth, and interaction with a diverse, globally-minded team. Marriott International’s AC Hotels invite motivated, detail-oriented individuals who are passionate about hospitality to apply to help enhance the guest experience and contribute to the continued success of the property. Joining this team means you become part of a respected leadership network known for setting standards in the hotel industry and for fostering a supportive workplace culture where your efforts make a real impact.