Front Desk Operations Supervisor

Marriott Vacations Worldwide is a globally recognized leader in the vacation ownership industry, renowned for its exceptional resorts and commitment to delivering memorable experiences for owners and guests. As a part of the Marriott International family, the company brings decades of expertise, innovation, and a rich tradition of hospitality excellence. Marriott Vacations Worldwide operates numerous resort properties that emphasize superior service, engaging activities, and vibrant community environments for vacationers around the world. The company is dedicated to creating lasting memories by upholding strict standards in guest service, operational efficiency, and employee development, fostering a welcoming and professional atmosphere where every visitor feels valued and cared for.

We are currently seeking a Resort Operations Supervisor to join our dynamic team at one of our resort properties. This hourly position, offering a competitive rate of $21.00, plays a crucial role in overseeing various functional areas within resort operations, including Front Desk, Housekeeping, Activities, Loss Prevention, and Food and Beverage. As a Resort Operations Supervisor, you will be the frontline leader responsible for providing top-tier service to our owners and guests by supervising staff, addressing service needs, and ensuring smooth property operations. You will employ company-specific protocols to respond proactively and positively to guest inquiries, concerns, and requests, ensuring that any issues are resolved efficiently and meet Marriott Vacations Worldwide's high standards of customer satisfaction.

This role is designed to be rotational; supervisors will gain broad exposure by performing supervisory duties across multiple departments, thereby developing a comprehensive understanding of all resort operations. Your responsibilities will extend beyond direct supervision to include participation in key management functions such as hiring, training, scheduling, evaluating, coaching, and motivating associates to uphold performance excellence and service quality. You will maintain rigorous attention to detail in adherence to safety policies and operational procedures while fostering a positive, professional work environment that encourages teamwork and collaboration.

With a focus on exceptional customer service, you will anticipate and swiftly address guest needs, ensuring each interaction is handled with professionalism and courtesy. This position demands flexibility, as you will need to work varied hours including evenings, weekends, and holidays to meet the needs of our resort’s busy operation cycle. Marriott Vacations Worldwide is committed to diversity and inclusion, believing that a rich variety of perspectives enhances the workplace and customer experience. This supervisor role offers a unique opportunity to advance your career in hospitality management by becoming a pivotal part of a dedicated and passionate team striving for excellence in the vacation ownership industry.