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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Paid training
Vision Insurance
Job Description
Marriott Lexington Griffin Gate Golf Resort & Spa, located in Lexington, Kentucky, is a premier hospitality establishment offering guests a luxurious and memorable experience. As part of the Marriott brand, this resort is renowned for its impeccable service, elegant accommodations, and top-tier amenities, including a championship golf course, fine dining options, and a full-service spa. Owned and operated by Avion Hospitality, an independent franchisee, this hotel maintains a strong commitment to providing quality guest services while fostering a positive work environment for its staff. Avion Hospitality manages employment policies, staffing, and operations independently, ensuring localized control and focus.
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Job Requirements
- at least 5 years of progressive experience in a hotel or related field
- or a 2 year college degree and 3 or more years of related experience
- or a 4 year college degree and at least 1 year of related experience
- supervisory experience required
- proficiency in Windows operating systems company approved spreadsheets and word processing
- valid driver’s license
- effective communication skills
- ability to evaluate and select among alternative courses of action quickly and accurately
- ability to work well in stressful high pressure situations
- ability to maintain composure and objectivity under pressure
- problem solving skills including anticipating preventing identifying and solving problems
- ability to assimilate complex information from disparate sources and consider adjust or modify to meet particular needs
- effective listening and understanding skills
- ability to work with and understand financial information and basic arithmetic functions
Job Qualifications
- at least 5 years of progressive experience in a hotel or related field or a 2 year college degree and 3 or more years of related experience or a 4 year college degree and at least 1 year of related experience
- supervisory experience required
- proficiency in Windows operating systems company approved spreadsheets and word processing
- valid driver’s license
- effective communication skills
- ability to evaluate and select among alternative courses of action quickly and accurately
- ability to work well in stressful high pressure situations
- ability to maintain composure and objectivity under pressure
- problem solving skills including anticipating preventing identifying and solving problems
- ability to assimilate complex information from disparate sources and consider adjust or modify to meet particular needs
- effective listening and understanding skills
- ability to work with and understand financial information and basic arithmetic functions
Job Duties
- respond to all guest requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive courteous and efficient manner
- follow up to ensure guest satisfaction
- motivate coach counsel and discipline all front desk personnel according to Avion Hospitality SOPs
- ensure compliance to brand and company training using the steps to effective training according to Avion Hospitality standards
- prepare and conduct all front desk interviews and follow hiring procedures according to Avion Hospitality SOPs
- conduct all 90 day and annual front desk employee performance appraisals according to SOPs
- develop employee morale and ensure training of front desk personnel
- maximize room revenue and occupancy by reviewing status daily
- analyze rate efficiency monitor credit report and maintain close observation of daily house count
- attend all required rooms merchandizing meetings with appropriate reports and documentation necessary to establish select sell guidelines and implement restrictions
- supervise the night audit function and monitor the house charge worksheet and flash report for accuracy
- participate in required M.O.D. program as scheduled
- be responsible for developing a manager as assigned by the corporate office including sign off on all competencies
- ensure all end of month report dates are met
- review front desk staff’s worked hours for payroll compilation and submit to accounting on timely basis
- prepare employee schedule according to business forecast payroll budget guidelines and productivity requirements
- present wage progress report to general manager weekly
- ensure no show revenue is maximized through consistent and accurate billing
- maintain Avion Hospitality SOPs regarding purchase orders vouchering of invoices and checkbook accounting
- ensure wage progress productivity and ten day forecast are completed on timely basis
- maintain professional working relationship and promote open lines of communication with managers employees and other departments
- work closely with accounting on follow up items
- operate all aspects of the front office computer system including software maintenance report generation and analysis and simple programming
- monitor proper operation of the PBX console and ensure employees maintain Avion Hospitality SOPs in its use
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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