Front Desk Office Assistant (Part Time)

The City of Cleveland Heights is a vibrant and inclusive community dedicated to providing exceptional services to its residents and visitors. Known for its commitment to quality of life, the city actively seeks motivated individuals to join its team who are passionate about serving the public and contributing to a positive community environment. As a municipal government employer, the City of Cleveland Heights promotes equal opportunity employment and maintains a workplace free of alcohol and drugs, ensuring a safe and supportive atmosphere for all employees. It values diversity and inclusion, welcoming applicants from various backgrounds and experiences, and is committed to upholding ethical standards and professionalism in all city operations.

This part-time Customer Service Representative position is a key role within the City of Cleveland Heights' administrative framework, designed to engage with the public and provide frontline services. Working approximately 20-25 hours per week, the role is flexible but requires availability for evening and weekend shifts, reflecting the city's dedication to meeting community needs outside of standard business hours. The position is ideal for individuals who enjoy interacting with diverse populations and thrive in dynamic, service-oriented environments.

The role primarily focuses on delivering excellent customer service by providing accurate information, handling telephone calls, managing program registrations, memberships, and rentals, and performing various related administrative tasks. The incumbent will exhibit a strong service orientation, striving to maintain productive working relationships not only with the public but also within internal teams. Responsibilities include screening incoming calls and correspondence, assisting customers with payments and inquiries, and supporting the resolution of problems efficiently and courteously.

Employees in this role are expected to contribute actively to the achievement of organizational, departmental, and team goals, ensuring that customer service standards are consistently met or exceeded. Additional duties involve providing information on applicable rules, policies, and regulations, as well as responding to internal requests for assistance. The position requires regular attendance and punctuality, along with the willingness to perform other duties of a similar nature or level as assigned.

Physically, the job is classified as sedentary work involving sitting for most of the time with occasional exertion of up to 10 pounds, suitable for individuals seeking office-based roles with limited physical strain. The work environment is typically office or administrative settings, free from significant exposure to adverse conditions, making it accessible for individuals with various abilities.

Overall, this opportunity offers an excellent chance to be part of a dedicated team within the City of Cleveland Heights, where your contribution directly impacts community engagement and satisfaction. If you are customer service-oriented, dependable, and enthusiastic about supporting municipal services, this part-time role could be a rewarding addition to your professional career.