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Front Desk Night Auditor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

full-time employment
Opportunity for growth
Supportive team environment
Employee Discounts
stable work schedule
Health Insurance
Paid Time Off

Job Description

Indiana Hospitality Group is a leading company in the hotel industry, known for its impressive portfolio that includes renowned brands such as Marriott, Hilton, Intercontinental Hotels Group, and Choice Hotels. Since opening its first hotel in 1985, Indiana Hospitality Group has steadily grown to become a substantial player known for delivering exceptional guest experiences. The company is committed to providing clean, well-maintained, and friendly hotels, ensuring that every guest encounter exceeds expectations. With a focus on quality service and a welcoming atmosphere, Indiana Hospitality Group represents a trusted name in hospitality, catering to travelers and guests from all walks of life across multiple properties. The company fosters a culture of professionalism, reliability, and a focus on guest satisfaction, making it an excellent environment for employees looking to build a career in the hospitality sector.

We are currently seeking a dedicated Night Auditor to join our team in a full-time capacity. This overnight role is critical in maintaining the smooth operation of our hotel during the late hours, with working hours from 11 PM to 7 AM, including mandatory weekend shifts. The Night Auditor is responsible for handling the nightly audit process, which involves reviewing and resetting the operating systems to prepare for the next business day. This position offers an opportunity for individuals who have a flair for communication, enjoy solving problems, and take pride in providing superior guest service. The Night Auditor is a key point of contact for guests during the overnight hours, handling front desk duties such as guest check-in and check-out, managing reservations, and addressing guest inquiries and concerns in a timely and professional manner. Financial responsibilities include processing cash and credit transactions accurately and preparing daily reports that are sent to property management and corporate teams. Additionally, this role involves monitoring the cleanliness of the property and performing light cleaning duties as needed to maintain a welcoming environment. This position is ideal for a detail-oriented, reliable individual who can work independently and is committed to maintaining high standards of service throughout a night shift environment.

Job Requirements

  • High school diploma or equivalent preferred
  • Ability to walk and bend frequently throughout shift
  • Detail oriented
  • Professional attitude
  • Reliable transportation
  • Ability to work independently
  • Must be available to work weekends and overnight hours from 11 PM to 7 AM

Job Qualifications

  • High school diploma or equivalent preferred
  • Professional attitude
  • Detail oriented
  • Ability to work independently
  • Excellent communication skills
  • Reliable transportation

Job Duties

  • Running the night audit and resetting the operating system for next days business
  • Sending out daily financial reports to above property and corporate team
  • Greeting guests both in person and over the phone
  • Coordinating guest check-in/check-out and assisting guests with making reservations
  • Answering guest questions and assisting guests with any problems they may experience
  • Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
  • Handling financial transactions (both cash and credit)
  • Promptly assisting with guest requests
  • Actively listening to and resolving guest complaints
  • Ensuring cleanliness of the property and performing light cleaning duties if needed
  • Other duties as assigned by general manager

Job Criteria

Experience

Entry Level (1-2 years)


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