Front Desk / Night Audit Agent Hampton Inn

Job Overview

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Compensation

Hourly
Range $14.00 - $15.00
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Benefits

Employee Discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401K Plan with employer match
Opportunity for career growth

Job Description

NorthStar Hospitality is a renowned hospitality management company dedicated to providing exceptional guest experiences through its diverse portfolio of hotels and resorts. With a focus on operational excellence and guest satisfaction, NorthStar Hospitality manages properties that reflect quality, comfort, and exceptional service standards. At the heart of its operations is a commitment to employee development and fostering an inclusive, supportive workplace where associates can thrive and grow their careers.

One of NorthStar Hospitality's distinguished properties is the Hampton Inn Lexington Medical Center, a multi award-winning hotel located in Lexington, known for its welcoming atmosphere and superior guest services. This location exemplifies the company’s dedication to excellence in hospitality by ensuring every guest's stay is comfortable, convenient, and memorable.

The position of Front Desk Associate / Night Auditor at this prestigious hotel offers a critical role in shaping guest experiences by serving as the first point of contact for visitors. This role involves managing all aspects of guest accommodation, from check-in to check-out, ensuring that every detail is attended to with professionalism and care. The Front Desk Associate / Night Auditor also takes part in auditing night transactions and reconciling accounts to maintain operational accuracy.

This full-time role embodies a blend of customer service, administrative duties, and financial auditing, making it ideal for candidates who thrive in dynamic hospitality environments and enjoy multitasking. The ideal candidate will demonstrate excellent communication skills, a friendly and professional demeanor, and a strong sense of responsibility to uphold the standards of NorthStar Hospitality.

At NorthStar Hospitality, employees are more than just staff; they are valued team members who contribute to the company's mission of creating outstanding guest experiences. The company fosters an inclusive culture that respects diversity and ensures equal opportunity in employment, supporting its staff through extensive benefits and career growth opportunities.

Candidates joining the Hampton Inn Lexington Medical Center as Front Desk Associates / Night Auditors will experience a rewarding role that offers employee discounts, comprehensive medical, dental, vision, and life insurance benefits, paid time off, and a 401k plan with employer match. This position is also a great launchpad for those seeking advancement within the hospitality industry, with clear paths toward career progression.

If you are passionate about hospitality, enjoy working in a guest-facing role, and wish to be part of a respected hospitality group committed to excellence and diversity, this opportunity at NorthStar Hospitality’s Hampton Inn Lexington Medical Center could be the perfect fit. The role promises a unique blend of responsibilities that contribute directly to guest satisfaction and operational success, providing a fulfilling career experience in the hospitality sector.

Job Requirements

  • High school diploma or equivalent
  • Previous customer service or front desk experience preferred
  • Ability to work night shifts
  • Strong communication skills
  • Proficiency with computers and hotel management systems
  • Ability to handle guest complaints professionally
  • Flexible schedule including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a front desk or customer service role preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time effectively
  • Basic knowledge of hospitality or hotel management software is a plus
  • Attention to detail and problem-solving skills
  • Professional and courteous demeanor

Job Duties

  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Managing and updating all official documentation pertaining to the role
  • Answering calls and queries related to potential booking
  • Any other tasks assigned

Job Criteria

Experience

No experience required


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