Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Night Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
Paid Time Off
401(k)
Vision Insurance
Life insurance
Job Description
Our Avid, an IHG Hotel Kalamazoo, is part of the renowned InterContinental Hotels Group, a global leader in the hospitality industry known for its commitment to quality, service, and guest satisfaction. Situated in Kalamazoo, this hotel offers a modern, vibrant, and refreshing environment designed to meet the needs of both business travelers and leisure guests. As an Avid Hotel, the property focuses on delivering an efficient stay with essential amenities, convenience, and an upbeat atmosphere, making it a popular choice in the region. The hotel prides itself on exceptional customer service, a positive work culture, and providing employees with opportunities for growth and development.
We are currently seeking a Night Auditor (Front Desk Night Agent) to join our dedicated team. This position is vital for maintaining smooth operations during the overnight hours and ensuring guests receive top-notch service around the clock. The ideal candidate is a high-energy team player with an upbeat personality and outstanding customer service skills. Night Auditors at Avid handle a variety of responsibilities, including guest check-ins and check-outs, resolving guest concerns, processing the night audit, and managing front desk operations independently overnight.
This role requires an individual with excellent communication skills, attention to detail, and the ability to multi-task efficiently. The position offers an 8-hour shift with options for either day or night availability, accommodating various scheduling needs. Working as a Night Auditor at Avid, Kalamazoo, provides an exciting opportunity to be part of a globally recognized hotel brand while enjoying a supportive work environment and comprehensive benefits.
We are currently seeking a Night Auditor (Front Desk Night Agent) to join our dedicated team. This position is vital for maintaining smooth operations during the overnight hours and ensuring guests receive top-notch service around the clock. The ideal candidate is a high-energy team player with an upbeat personality and outstanding customer service skills. Night Auditors at Avid handle a variety of responsibilities, including guest check-ins and check-outs, resolving guest concerns, processing the night audit, and managing front desk operations independently overnight.
This role requires an individual with excellent communication skills, attention to detail, and the ability to multi-task efficiently. The position offers an 8-hour shift with options for either day or night availability, accommodating various scheduling needs. Working as a Night Auditor at Avid, Kalamazoo, provides an exciting opportunity to be part of a globally recognized hotel brand while enjoying a supportive work environment and comprehensive benefits.
Job Requirements
- Education level not specified
- Previous hotel or customer service experience preferred
- Ability to stand or walk for an extended period of time
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Availability for 8 hour shifts including day or night
Job Qualifications
- Superior customer service skills including problem solving and ability to multi-task
- Strong attention to detail, good follow through, and communication skills
- Previous hotel or customer service experience preferred
- Previous customer service experience preferred
Job Duties
- Exceptional guest service delivery with problem resolution ability
- Excellent communication and phone skills
- Process all guest check-ins, check-outs, room assignments, and room change/guest requests
- Answer, record, and process all guest calls, requests, questions, or concerns
- follow up to ensure each has been met to guests' satisfaction
- Account balancing and cash handling
- Ability to understand and uphold hotel and brand standards and expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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