Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.00 - $1.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Holiday Inn & Suites, Downtown Duluth, is a reputable and well-established hotel known for providing exceptional hospitality services to its guests. As part of the globally recognized Holiday Inn brand, the hotel prides itself on delivering a comfortable, welcoming, and high-quality experience for both business and leisure travelers visiting the Duluth area. The property boasts modern amenities, convenient downtown location, and friendly staff dedicated to ensuring guest satisfaction at every touchpoint. Holiday Inn & Suites values professionalism, teamwork, and continuous improvement in hospitality standards, offering a dynamic working environment for its team members.
The role of Manager on Duty at Holiday Inn & Suites, Downtown Duluth, is a critical leadership position responsible for overseeing the front desk operations and ensuring seamless guest service during assigned shifts. This position requires a motivated and experienced individual with a strong commitment to maintaining high service standards and fostering a positive guest experience. The Manager on Duty serves as the lead for the front desk team, directly supervising daily activities including guest check-in and check-out, managing room assignments, and handling guest inquiries and concerns with professionalism and efficiency.
The Manager on Duty is expected to coordinate closely with housekeeping, maintenance, and other hotel departments to guarantee that guest rooms are ready and that the overall hotel environment supports an exceptional level of guest satisfaction. Leadership and communication skills are paramount, as this role involves monitoring and managing front desk staff performance, reinforcing company policies, and assisting in training new associates to maintain consistent best practices. The position also includes responsibilities such as managing daily reports and cash handling processes, ensuring accuracy during shift closeouts, and maintaining an organized and well-stocked front desk and lobby area.
In the absence of senior management, the Manager on Duty serves as the primary point of contact, empowered to make key operational decisions to uphold the quality and efficiency of hotel services. The role demands a flexible schedule, including availability for part-time or full-time shifts covering days, nights, weekends, and holidays. Starting pay is competitive at $18 per hour, with the added benefits of a comprehensive benefits package and opportunities for career advancement within the hotel. Holiday Inn & Suites seeks candidates who thrive in fast-paced environments, are dedicated to guest satisfaction, and possess a collaborative mindset to promote teamwork and positive engagement among front desk staff.
The role of Manager on Duty at Holiday Inn & Suites, Downtown Duluth, is a critical leadership position responsible for overseeing the front desk operations and ensuring seamless guest service during assigned shifts. This position requires a motivated and experienced individual with a strong commitment to maintaining high service standards and fostering a positive guest experience. The Manager on Duty serves as the lead for the front desk team, directly supervising daily activities including guest check-in and check-out, managing room assignments, and handling guest inquiries and concerns with professionalism and efficiency.
The Manager on Duty is expected to coordinate closely with housekeeping, maintenance, and other hotel departments to guarantee that guest rooms are ready and that the overall hotel environment supports an exceptional level of guest satisfaction. Leadership and communication skills are paramount, as this role involves monitoring and managing front desk staff performance, reinforcing company policies, and assisting in training new associates to maintain consistent best practices. The position also includes responsibilities such as managing daily reports and cash handling processes, ensuring accuracy during shift closeouts, and maintaining an organized and well-stocked front desk and lobby area.
In the absence of senior management, the Manager on Duty serves as the primary point of contact, empowered to make key operational decisions to uphold the quality and efficiency of hotel services. The role demands a flexible schedule, including availability for part-time or full-time shifts covering days, nights, weekends, and holidays. Starting pay is competitive at $18 per hour, with the added benefits of a comprehensive benefits package and opportunities for career advancement within the hotel. Holiday Inn & Suites seeks candidates who thrive in fast-paced environments, are dedicated to guest satisfaction, and possess a collaborative mindset to promote teamwork and positive engagement among front desk staff.
Job Requirements
- High school diploma or equivalent
- Prior experience in front desk operations with some supervisory responsibilities
- Strong communication skills
- Ability to handle guest complaints professionally
- Proficiency with property management systems
- Availability to work flexible hours including nights weekends and holidays
- Must be able to stand and walk for extended periods
- Basic cash handling and reporting skills
Job Qualifications
- Prior experience in front desk operations preferably in a lead or supervisory role is preferred
- Strong communication and problem-solving skills
- Ability to multitask and remain calm under pressure
- Excellent customer service skills with a guest-first mentality
- Knowledge of property management systems (PMS) and general hotel operations
- Availability to work flexible shifts including nights weekends and holidays as required
Job Duties
- Serve as the lead for the front desk team providing direction and support to ensure efficient and high-quality service
- Supervise shift activities including guest check-in/check-out room assignments and guest inquiries
- Address guest complaints concerns or special requests in a timely and professional manner
- Coordinate with housekeeping maintenance and other departments to ensure room readiness and guest satisfaction
- Monitor and manage front desk staff performance ensuring adherence to company policies and standards
- Assist in training and development of front desk associates reinforcing best practices and standard procedures
- Manage daily reports cash handling and ensure accuracy of shift close-out procedures
- Act as the primary point of contact in the absence of senior management making key decisions as necessary
- Ensure the lobby and front desk area remain organized presentable and stocked with necessary supplies
- Facilitate clear communication between shifts to ensure smooth transitions and continuity of service
- Promote a positive and collaborative work environment encouraging teamwork and engagement among front desk staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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