Front Desk Marketer Sports Illustrated Chicago

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, operating a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Established as a prominent player in the travel and hospitality sector, Travel + Leisure Co. is dedicated to delivering exceptional vacation experiences to millions of travelers worldwide. The company is deeply committed to innovation, growth, and excellence, fostering a work environment that encourages learning, creativity, and a passion for travel. This creates a vibrant culture where associates are empowered to help the company achieve its mission to put the world on vacation.

The Front Desk Marketer position based in Chicago at 203 N Wabash Ave in the Chicago Loop is a full-time role within the company's in-house marketing team. This role blends front desk operations with hospitality marketing, playing a crucial part in enhancing the guest experience and driving sales through qualified tours. The position involves greeting and registering guests, providing concierge services, and introducing guests to the Wyndham Vacation Ownership presentation opportunities. The role requires maintaining high standards of customer service while performing administrative and marketing duties to support overall resort operations.

In this role, you will be responsible for greeting guests warmly, registering them efficiently, and ensuring their check-in and check-out processes run smoothly. You'll manage guest credit, issue keys, compute bills, and collect payments with professionalism and accuracy. A significant part of your duties includes qualifying guests for sales presentations, scheduling and managing tour manifests, and communicating effectively with administrative teams and guests to ensure a seamless experience from arrival to departure. You will also provide concierge support by sharing local information, assisting with reservations, and promptly addressing guest inquiries or concerns.

Your work will extend to contacting guests post-check-in to encourage participation in vacation ownership presentations and distributing marketing materials to guests. You will keep detailed records and prepare paperwork for guest arrivals and scheduled tours, ensuring that all logistical aspects are handled with care. Telephone etiquette and communication skills are essential as you will answer phones, handle guest requests and complaints, coordinate with other departments, and manage internal communications. This multi-faceted position demands someone who thrives in a fast-paced environment, can multitask efficiently, and deliver top-notch customer service. The hourly wage for this role is between $17.50 and $18.00, with the opportunity to earn commissions and bonuses based on performance.

Travel + Leisure Co. offers an inclusive workplace where hospitality is central to everything, fostering a supportive community focused on excellence. They provide comprehensive health and welfare benefits for full-time associates working 30 or more hours per week, including medical, dental, vision, life and accident coverage, disability insurance, flexible spending accounts, a 401(k) plan with employer match, and various wellness programs. Paid time off, parental leave, and holidays are also available depending on the position, creating a well-rounded benefits package aimed at supporting associates' work-life balance and career growth.