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Front Desk Manager-The Hotel Richardson, Buffalo NY
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $61,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k)
Cell Phone Allowance
Paid holidays
Relocation assistance
Job Description
The Richardson Hotel in Buffalo, New York, is a distinguished full-service hotel renowned for its commitment to providing exceptional guest experiences. As part of the prestigious Hotel Equities portfolio, an award-winning hospitality company headquartered in Atlanta, Georgia, The Richardson Hotel blends rich local culture with modern amenities and warm hospitality. The hotel prides itself on creating memorable stays by offering outstanding service, comfortable accommodations, and a welcoming atmosphere for every guest. The property exemplifies high standards of operational excellence and guest satisfaction, making it a top choice for travelers visiting Buffalo.
The Front Office Manager role at The Richar... Show More
The Front Office Manager role at The Richar... Show More
Job Requirements
- High school diploma or equivalent
- proven experience in front office operations or hospitality management
- strong leadership and team management skills
- excellent interpersonal and communication skills
- proficiency with hotel management software, preferably Opera Cloud
- ability to resolve guest issues promptly and effectively
- availability to work flexible hours including weekends and holidays
Job Qualifications
- Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment
- strong leadership skills with a hands-on, service-first approach
- excellent communication, organization, and problem-solving abilities
- tech-savvy with hotel systems experience, Opera Cloud is a plus
- passion for hospitality and team development
- ability to work effectively under pressure and handle multiple priorities
Job Duties
- Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day
- oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction
- partner with Housekeeping, Sales, and other departments to create a seamless guest journey
- manage scheduling, payroll, and front office financials with attention to accuracy and efficiency
- resolve guest concerns with professionalism, empathy, and creativity
- implement and maintain hotel front office policies and procedures
- monitor and evaluate team performance to drive continuous improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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