Front Desk Manager -- Salary $75 to $82K with Bonus

Sonesta International Hotels is the 8th largest hotel company in the United States and continues to expand rapidly. With a diverse portfolio that includes full-service and focused hotels situated in major cities, Sonesta operates over 1000 properties across eight countries, offering guests remarkable hospitality experiences. The company’s portfolio includes owned, managed, and franchised properties, which allow Sonesta to cater to a broad range of travelers and preferences. The core philosophy of Sonesta centers on the human side of hospitality, where service is delivered with passion, loyalty is driven by purpose, and each guest experience is thoughtfully crafted to forge genuine connections. Sonesta’s inclusive approach to hospitality supports a dynamic and collaborative work culture, and its continuous growth underscores the company’s leadership in the hospitality industry.

The Clift Royal Sonesta San Francisco, a blend of historic character and modern luxury, is a prime example of Sonesta’s commitment to delivering exceptional guest experiences. Located in the heart of San Francisco, The Clift Royal Sonesta is seeking a seasoned Front Desk Manager to oversee the daily operations of its Front Office department. This position plays a critical role in upholding the highest standards of service excellence and operational efficiency. Reporting to the Director of Front Office, the Front Desk Manager will lead a team dedicated to providing outstanding guest services, managing onboarding and ongoing training, resolving guest concerns, and maintaining smooth operational procedures.

This role requires a strong leader with extensive knowledge of hotel operations, guest service standards, and revenue management principles. It offers a rewarding career opportunity with a salary range of $75,000 to $82,000 annually, plus bonus eligibility. Joining the Clift Royal Sonesta means becoming part of a team that thrives on quality, value, and unforgettable hospitality. The Front Desk Manager will be a pivotal figure in ensuring seamless guest experiences through collaboration with various departments such as Housekeeping, Engineering, Security, and Sales. The position also demands vigilance in managing scheduling, payroll, budgeting, cash handling, and performance evaluations to sustain high productivity and guest satisfaction levels.

This is a full-time role ideally suited for candidates with 2 to 3 years of leadership experience within a full-service hotel environment, proficiency in hotel management systems like Cloud Opera, and strong communication and organizational skills. The role involves working flexible hours, including evenings, weekends, and holidays, to meet the needs of the hotel and its guests. Sonesta International Hotels, along with The Clift Royal Sonesta San Francisco, prioritizes employee growth and development, offering opportunities for career advancement, professional development, and a supportive workplace culture. If you are passionate about hospitality leadership and dedicated to elevating guest experiences, this role offers an excellent platform to thrive and contribute to one of the fastest-growing hotel groups in the nation.