Front Desk Manager-Overnight

Sheraton Hotels & Resorts, part of Marriott International, is a globally recognized hospitality company with a rich history dating back to 1937. As a premier hotel brand, Sheraton is known for creating a welcoming environment where guests feel a true sense of belonging in more than 400 communities worldwide. The company places a strong emphasis on delivering engaging experiences and thoughtful service, making it a sought-after destination for travelers and a rewarding workplace for employees. Sheraton is committed to fostering diversity and inclusion, valuing the unique backgrounds, talents, and experiences of its associates. As part of Marriott International, Sheraton employees benefit from a comprehensive suite of programs and resources aimed at personal and professional growth, including a 401(k) plan, stock purchase plan, and various discounts and benefits. The company operates under a culture of respect, integrity, and excellence, striving to maintain its status as "The World's Gathering Place."

The Overnight Front Desk Manager position at Sheraton Seattle, located at 1400 6th Ave, Seattle, Washington, offers a full-time management opportunity with an hourly pay range of $29.33 to $37.50 and eligibility for bonuses. This entry-level management role is critical in leading and supporting the front office team, which includes Bell/Door Staff, Switchboard, and Guest Services/Front Desk operations. The position focuses on ensuring guest and employee satisfaction while meeting financial and operational goals. The Overnight Front Desk Manager assists in completing daily shift requirements, financial and administrative tasks, and plays a vital role in maintaining high service standards.

Key responsibilities include supporting the front desk team through effective leadership, communication, and problem-solving, as well as promoting a positive work environment based on mutual trust and respect. The role requires someone who can handle employee inquiries, manage staffing levels, and support training initiatives to uphold credit policies and maximize room revenue. Additionally, the manager is tasked with ensuring exceptional customer service, handling guest complaints, and interacting with guests to understand and exceed their expectations.

This role also involves supporting various projects and policies related to customer recognition programs, guest satisfaction analysis, and maintaining operational supplies and uniforms. The Overnight Front Desk Manager contributes to human resource activities such as coaching, mentoring, performance monitoring, and participating in employee recognition and appraisal processes.

Sheraton Seattle values associates who can lead by example, demonstrate integrity, and work collaboratively to achieve departmental and property-wide objectives. The manager must be able to perform the duties of team members when necessary, understand the functions of Bell Staff, Switchboard, and Guest Services, and comply with loss prevention policies. This position offers the chance to be part of a global community dedicated to delivering meaningful guest experiences and becoming the best version of oneself. In addition to competitive pay and bonuses, full-time employees enjoy a robust benefits package covering medical, dental, vision, flexible spending accounts, insurance options, paid parental leave, educational assistance, and more. Washington state employees also accrue paid sick leave and holiday benefits.

Joining Sheraton means becoming part of a vibrant family focused on collaboration, growth, and exceptional service. The Overnight Front Desk Manager role is ideal for motivated individuals looking to advance their hospitality careers in a dynamic, supportive environment with a brand that stands for excellence and connection.