Front Desk Manager OEM

Aimbridge Hospitality is a leading global third-party hotel management company that strives to create exceptional guest experiences through its diverse portfolio of properties. With an emphasis on innovation, quality service, and operational excellence, Aimbridge Hospitality manages a variety of hotels ranging from luxury and boutique properties to lifestyle and soft brand hotels across North America. The company is committed to providing a supportive environment for its employees and cultivating a culture of growth, integrity, and hospitality expertise.

The Marquette Hotel, Curio Collection by Hilton, located in the heart of downtown Minneapolis, represents one of the crown jewels in Aimbridge’s portfolio. Known for its combination of cultured sophistication and a worldly spirit, the Marquette Hotel offers guests an understated elegance and quiet comfort through its spacious, classically styled rooms and suites. The hotel embodies a balance of tradition, style, and innovation, making it a preferred destination for both business travelers and locals who seek an elevated, memorable stay.

Evolution Hospitality, a lifestyle vertical within Aimbridge, specializes in managing independent, luxury, boutique, lifestyle, and soft brand hotels, as well as associated restaurants, bars, and lounges. Their workforce is driven not only by results but also by nurturing a culture where honesty, humility, and personal development are equally valued. Team members are encouraged to grow both professionally and personally, creating a dynamic and passionate team committed to exceptional service delivery.

The Front Desk Manager OEM role at Aimbridge Hospitality is a key leadership position tasked with ensuring the smooth operating of the front office and the delivery of standout guest experiences. As the frontline face of the hotel, the Front Desk Manager plays a crucial role in welcoming guests warmly and efficiently, managing the front desk team, and maintaining high standards of customer service throughout the guest’s stay from check-in to check-out. This position requires a proactive leader who is capable of motivating and developing a team, resolving challenges effectively, and optimizing revenue through smart rate management and occupancy oversight.

This is an overtime eligible manager position (OEM), where additional hours worked will be compensated accordingly. The manager will also be responsible for maintaining clear communication channels with both guests and internal departments, ensuring the front desk operates seamlessly to support overall hotel operations.

The role demands experience in hospitality management, skilled handling of stressful situations, and proficiency with essential technology such as Windows operating systems, spreadsheets, and word processing software. A valid driver’s license is also required. This position offers a competitive benefits package including medical, dental, and vision coverage, paid time off, short-term and long-term disability income, term life and AD&D insurance, employee assistance programs, and a 401k retirement plan. Additionally, the company offers innovative employee benefits such as daily pay options after the initial waiting period.

Joining Aimbridge Hospitality as a Front Desk Manager OEM means becoming part of a forward-thinking and nurturing organization dedicated to creating unforgettable guest experiences while providing employees with ample opportunities for professional growth, career advancement, and personal improvement. If you are passionate about hospitality, leadership, and delivering excellence in service, this role is a fantastic opportunity to lead a committed team in a vibrant, sophisticated hotel setting.