Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
This opportunity is with a prestigious hotel known for delivering exceptional guest experiences and hospitality services. Established as a leader in the hotel industry, this company is dedicated to maintaining high standards of customer service, ensuring a comfortable and memorable stay for all its guests. The hotel prides itself on a welcoming atmosphere, professional staff, and a strong commitment to guest satisfaction. As a part of this esteemed establishment, employees are encouraged to grow professionally while contributing to a positive organizational environment.
The role being offered is that of a Front Office Manager, a key position within the hotel's operations. This position entails overseeing the front office department, which is critical as it serves as the first point of contact for guests. The Front Office Manager is responsible for ensuring excellent service is consistently provided from check-in through check-out, including managing staff and guest relations with utmost professionalism. The role requires anticipating guest needs and responding promptly to maintain a positive and welcoming atmosphere. Responsibilities include managing staffing levels of front office associates, from hiring to scheduling, to ensure smooth daily operations. The manager will also handle guest complaints effectively, turning potential issues into opportunities for customer satisfaction.
The role demands proficiency in operating the MICROS system for managing all front office transactions accurately. This requires a detail-oriented individual who can handle daily transactions as well as those less frequently performed. This position is an in-office role with specific physical requirements, including prolonged periods of sitting while working on a computer, occasional standing, and walking throughout the workday. Candidates must possess fine motor skills for tasks such as typing and using office equipment, along with strong communication skills, both verbal and written. The ability to lift or move items weighing between 10 to 25 pounds is also necessary occasionally.
This position is ideal for individuals who are passionate about hospitality, enjoy managing teams, and excel at ensuring guest satisfaction. The successful candidate will play a pivotal role in upholding the hotel’s reputation by creating memorable guest interactions and maintaining efficient front office operations. The role offers a dynamic and engaging work environment within a well-respected hotel brand and includes opportunities for career advancement in the hospitality industry.
The role being offered is that of a Front Office Manager, a key position within the hotel's operations. This position entails overseeing the front office department, which is critical as it serves as the first point of contact for guests. The Front Office Manager is responsible for ensuring excellent service is consistently provided from check-in through check-out, including managing staff and guest relations with utmost professionalism. The role requires anticipating guest needs and responding promptly to maintain a positive and welcoming atmosphere. Responsibilities include managing staffing levels of front office associates, from hiring to scheduling, to ensure smooth daily operations. The manager will also handle guest complaints effectively, turning potential issues into opportunities for customer satisfaction.
The role demands proficiency in operating the MICROS system for managing all front office transactions accurately. This requires a detail-oriented individual who can handle daily transactions as well as those less frequently performed. This position is an in-office role with specific physical requirements, including prolonged periods of sitting while working on a computer, occasional standing, and walking throughout the workday. Candidates must possess fine motor skills for tasks such as typing and using office equipment, along with strong communication skills, both verbal and written. The ability to lift or move items weighing between 10 to 25 pounds is also necessary occasionally.
This position is ideal for individuals who are passionate about hospitality, enjoy managing teams, and excel at ensuring guest satisfaction. The successful candidate will play a pivotal role in upholding the hotel’s reputation by creating memorable guest interactions and maintaining efficient front office operations. The role offers a dynamic and engaging work environment within a well-respected hotel brand and includes opportunities for career advancement in the hospitality industry.
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or front office management
- Familiarity with MICROS system or similar
- Ability to work standard office hours
- Capability to perform physical tasks such as prolonged sitting, occasional standing and walking
- Good verbal and written communication skills
- Ability to lift and move 10 to 25 pounds
- Ability to handle guest complaints professionally and promptly
- Accommodations available for individuals with disabilities to perform the role
Job Qualifications
- Experience in hospitality or hotel front office management
- Strong communication and interpersonal skills
- Proficiency with MICROS or similar front office systems
- Ability to manage and lead a diverse team
- Problem-solving and conflict resolution skills
- Customer service orientation
- Basic computer skills
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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