Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Palette Hotels is a distinguished hospitality company committed to delivering exceptional service and memorable guest experiences across its diverse portfolio of properties. Known for its dedication to creating meaningful hospitality careers, Palette Hotels fosters a supportive and positive work environment that emphasizes professional growth, competitive compensation, and comprehensive benefits. As an organization, Palette Hotels values integrity, inclusivity, and excellence, ensuring that every team member contributes to the company’s reputation for outstanding service and operational quality.
The Front Desk Manager role at Palette Hotels is a pivotal position that bridges guest services and operational management within the front office. This leadership role requires a dynamic individual capable of overseeing day-to-day front desk operations with a blend of exceptional customer service, staff supervision, and financial oversight. The Front Desk Manager ensures that guests receive prompt, professional, and personalized attention while fostering a workplace culture that promotes teamwork and high performance. This is a full-time employment opportunity, offering competitive salary and comprehensive benefits.
As the face of the hotel, the Front Desk Manager is responsible for managing staffing requirements, training, and development while handling complex customer interactions and operational challenges that arise in a fast-paced environment. The manager plays an essential role in budgeting, financial reporting, and driving revenue by enhancing occupancy and average daily rates through strategic efforts. The ability to handle pressure and remain calm and professional in stressful situations is crucial. This role also involves ensuring compliance with all relevant laws, safety standards, and company policies, particularly in areas such as cash handling, security, and service standards.
Beyond operational responsibilities, the Front Desk Manager contributes to continuous improvements in guest satisfaction by actively soliciting and responding to feedback, conducting routine inspections, and upholding the highest standards of quality and service. Collaboration with the General Manager is a critical component, particularly in workforce planning, hiring decisions, staff coaching, and upholding safety protocols. The position requires flexibility to work varied schedules, including evenings, nights, and weekends, to meet the hospitality demands.
For candidates passionate about hospitality and leadership, this role offers a unique chance to influence the guest experience directly and grow within a respected and employee-focused organization. Palette Hotels’ commitment to career development means Front Desk Managers have access to robust training programs, career advancement opportunities, and a culture that recognizes and rewards performance. This position is ideal for experienced front office professionals ready to take the next step into management within a reputable hotel brand that cares deeply about its people and guests alike.
The Front Desk Manager role at Palette Hotels is a pivotal position that bridges guest services and operational management within the front office. This leadership role requires a dynamic individual capable of overseeing day-to-day front desk operations with a blend of exceptional customer service, staff supervision, and financial oversight. The Front Desk Manager ensures that guests receive prompt, professional, and personalized attention while fostering a workplace culture that promotes teamwork and high performance. This is a full-time employment opportunity, offering competitive salary and comprehensive benefits.
As the face of the hotel, the Front Desk Manager is responsible for managing staffing requirements, training, and development while handling complex customer interactions and operational challenges that arise in a fast-paced environment. The manager plays an essential role in budgeting, financial reporting, and driving revenue by enhancing occupancy and average daily rates through strategic efforts. The ability to handle pressure and remain calm and professional in stressful situations is crucial. This role also involves ensuring compliance with all relevant laws, safety standards, and company policies, particularly in areas such as cash handling, security, and service standards.
Beyond operational responsibilities, the Front Desk Manager contributes to continuous improvements in guest satisfaction by actively soliciting and responding to feedback, conducting routine inspections, and upholding the highest standards of quality and service. Collaboration with the General Manager is a critical component, particularly in workforce planning, hiring decisions, staff coaching, and upholding safety protocols. The position requires flexibility to work varied schedules, including evenings, nights, and weekends, to meet the hospitality demands.
For candidates passionate about hospitality and leadership, this role offers a unique chance to influence the guest experience directly and grow within a respected and employee-focused organization. Palette Hotels’ commitment to career development means Front Desk Managers have access to robust training programs, career advancement opportunities, and a culture that recognizes and rewards performance. This position is ideal for experienced front office professionals ready to take the next step into management within a reputable hotel brand that cares deeply about its people and guests alike.
Job Requirements
- High school diploma or equivalent
- minimum of two years front office supervisory or management experience in a hotel property of similar size and quality
- excellent communication skills
- knowledge of customer service principles
- ability to work evenings, nights, and weekends
- ability to manage stress and maintain professionalism under pressure
- organizational skills
- ability to provide leadership and coaching to team members
Job Qualifications
- Excellent communication skills
- ability to convey information and ideas through a variety of media
- skilled at establishing effective relationships with customers and internal partners
- requires effective reading, writing and oral comprehension
- knowledge of principles and processes for providing customer and personal services
- minimum of two years front office supervisory or management experience in a hotel property of similar size and quality
- must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
- ability to handle stressful situations in a calm, professional manner and exhibit good judgment
- must be able to work a varied schedule that may include evenings, nights, and weekends
Job Duties
- Participate in the preparation of the annual departmental operating budget and financial plans
- monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management
- oversee night audit function and preparation of daily financial reports
- develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
- manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members
- provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
- educate and train team members in compliance with federal, state and local laws and safety regulations
- ensure staff is properly trained and has the tools and equipment to carry out job duties
- ensure staff is properly trained on systems, security and cash-handling procedures as well as service and quality standards
- ensure front office staff provides guests with prompt service, professional attention and personal recognition
- ensure guests are greeted upon arrival and make time to interact effectively with guests
- respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
- maintain compliance to all front office standard operation procedures
- monitor key control, verify room status information, update group information, ensure follow-through of all VIP and Tour VIP requests, compute monthly occupancy forecasts, maintain and update Front Office Procedures Manual
- meet or exceed all service standards within department
- work with General Manager to ensure awareness and compliance to all company safety and security policies and procedures
- ensure employee and guest safety by participating in proper training and maintenance of equipment and work area
- work under direction of General Manager to determine staffing level requirements based on customer counts, business trends, special events, etc
- make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service
- give input on department hires, coach and develop team members
- assist with the evaluation of team performance and take appropriate corrective action as needed to hold team members accountable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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