You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Palette Hotels is a distinguished hospitality company committed to delivering exceptional service and memorable guest experiences across its diverse portfolio of properties. Known for its dedication to creating meaningful hospitality careers, Palette Hotels fosters a supportive and positive work environment that emphasizes professional growth, competitive compensation, and comprehensive benefits. As an organization, Palette Hotels values integrity, inclusivity, and excellence, ensuring that every team member contributes to the company’s reputation for outstanding service and operational quality.
The Front Desk Manager role at Palette Hotels is a pivotal position that bridges guest services and operational management within the front office. This le... Show More
The Front Desk Manager role at Palette Hotels is a pivotal position that bridges guest services and operational management within the front office. This le... Show More
Job Requirements
- High school diploma or equivalent
- minimum of two years front office supervisory or management experience in a hotel property of similar size and quality
- excellent communication skills
- knowledge of customer service principles
- ability to work evenings, nights, and weekends
- ability to manage stress and maintain professionalism under pressure
- organizational skills
- ability to provide leadership and coaching to team members
Job Qualifications
- Excellent communication skills
- ability to convey information and ideas through a variety of media
- skilled at establishing effective relationships with customers and internal partners
- requires effective reading, writing and oral comprehension
- knowledge of principles and processes for providing customer and personal services
- minimum of two years front office supervisory or management experience in a hotel property of similar size and quality
- must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
- ability to handle stressful situations in a calm, professional manner and exhibit good judgment
- must be able to work a varied schedule that may include evenings, nights, and weekends
Job Duties
- Participate in the preparation of the annual departmental operating budget and financial plans
- monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management
- oversee night audit function and preparation of daily financial reports
- develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
- manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members
- provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
- educate and train team members in compliance with federal, state and local laws and safety regulations
- ensure staff is properly trained and has the tools and equipment to carry out job duties
- ensure staff is properly trained on systems, security and cash-handling procedures as well as service and quality standards
- ensure front office staff provides guests with prompt service, professional attention and personal recognition
- ensure guests are greeted upon arrival and make time to interact effectively with guests
- respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
- maintain compliance to all front office standard operation procedures
- monitor key control, verify room status information, update group information, ensure follow-through of all VIP and Tour VIP requests, compute monthly occupancy forecasts, maintain and update Front Office Procedures Manual
- meet or exceed all service standards within department
- work with General Manager to ensure awareness and compliance to all company safety and security policies and procedures
- ensure employee and guest safety by participating in proper training and maintenance of equipment and work area
- work under direction of General Manager to determine staffing level requirements based on customer counts, business trends, special events, etc
- make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service
- give input on department hires, coach and develop team members
- assist with the evaluation of team performance and take appropriate corrective action as needed to hold team members accountable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: