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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Opportunities for professional growth and development
Supportive and dynamic work environment
Employee Discounts
Medical insurance
Dental Insurance
Vision Insurance
Optional supplemental insurance
Life insurance
401(k) retirement plan
Vacation and personal time
Free parking
Job Description
Holiday Inn Boston Cambridge Area is a distinguished hotel that prides itself on delivering exceptional hospitality experiences through personalized service and meticulous attention to detail. Located in a vibrant area that blends the charm of Boston with the innovative spirit of Cambridge, this hotel creates an inviting and comfortable atmosphere for both business and leisure travelers. With a commitment to high standards of service, Holiday Inn Boston Cambridge caters to a diverse range of guests, ensuring that each visitor feels valued, cared for, and inspired by their stay. The property offers comprehensive amenities, cozy accommodations, and a dynamic team dedicated... Show More
Job Requirements
- Minimum of 3 years experience with front desk operations preferred
- Minimum of 3 years front desk supervision experience preferred
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Flexibility to work various shifts, including weekends and holidays
- High school diploma or equivalent
- Additional hospitality-related education is a plus
Job Qualifications
- Minimum of 3 years front desk supervision experience preferred
- Excellent communication and problem-solving abilities
- Strong leadership and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- High school diploma or equivalent
- Additional hospitality-related education is a plus
Job Duties
- Manage and lead the guest services team to provide outstanding customer service
- address and resolve guest inquiries, concerns, and complaints promptly and professionally
- ensure smooth daily operations of front desk and guest services functions
- coordinate with other departments to enhance guest experience and satisfaction
- train and develop staff members to meet company standards and service expectations
- monitor and report on guest satisfaction and service quality metrics
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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