Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $41,604.00
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
flexible schedule
Paid Time Off
Job Description
Holiday Inn Bloomington West, located in Bloomington, MN, is a well-established hotel brand under the renowned InterContinental Hotels Group (IHG). Known for its commitment to providing outstanding guest experiences, Holiday Inn Bloomington West combines comfort, convenience, and quality service to meet the needs of both business and leisure travelers. This hotel features modern amenities, spacious guest rooms, and a welcoming atmosphere, making it a popular choice among visitors to the Minneapolis-Saint Paul metropolitan area. The property emphasizes community engagement, guest satisfaction, and operational excellence, ensuring every guest enjoys a memorable stay with personalized service and attention to detail.
The role of Front Desk Manager at Holiday Inn Bloomington West is a pivotal position within the hotel’s operations. The selected candidate will oversee the daily management of front desk activities, guaranteeing a seamless and professional service delivery to all guests. This leadership role requires a proactive individual with strong management skills to train, motivate, and guide the front desk team effectively. The Front Desk Manager will be responsible for addressing guest concerns swiftly and professionally, managing schedules and payroll, and ensuring accuracy across reservations, billing, and guest accounts. Collaboration with housekeeping and maintenance departments is essential to maintain smooth operations and uphold IHG brand standards and policies. Applicants should be passionate about hospitality, adaptable to a fast-paced environment, and committed to maintaining high levels of customer service.
This is a full-time, in-person position offering a competitive salary starting from $20.00 per hour, commensurate with experience. Holiday Inn Bloomington West provides opportunities for career advancement within the company and supports a team-oriented culture. Additional benefits include employee discounts, flexible work schedules, and paid time off. Being part of Holiday Inn Bloomington West means joining a team dedicated to excellence in hospitality and delivering superior guest experiences in an energetic and supportive environment.
The role of Front Desk Manager at Holiday Inn Bloomington West is a pivotal position within the hotel’s operations. The selected candidate will oversee the daily management of front desk activities, guaranteeing a seamless and professional service delivery to all guests. This leadership role requires a proactive individual with strong management skills to train, motivate, and guide the front desk team effectively. The Front Desk Manager will be responsible for addressing guest concerns swiftly and professionally, managing schedules and payroll, and ensuring accuracy across reservations, billing, and guest accounts. Collaboration with housekeeping and maintenance departments is essential to maintain smooth operations and uphold IHG brand standards and policies. Applicants should be passionate about hospitality, adaptable to a fast-paced environment, and committed to maintaining high levels of customer service.
This is a full-time, in-person position offering a competitive salary starting from $20.00 per hour, commensurate with experience. Holiday Inn Bloomington West provides opportunities for career advancement within the company and supports a team-oriented culture. Additional benefits include employee discounts, flexible work schedules, and paid time off. Being part of Holiday Inn Bloomington West means joining a team dedicated to excellence in hospitality and delivering superior guest experiences in an energetic and supportive environment.
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front office leadership role
- Proficiency with Hotel Key PMS preferred
- Ability to work flexible shifts including weekends and holidays
- Strong communication and interpersonal skills
- Excellent organizational abilities
- Problem-solving aptitude
Job Qualifications
- Previous experience in a hotel front office leadership role required
- Experience with Hotel Key PMS strongly preferred
- Familiarity with IHG systems and standards is a plus
- Strong leadership communication and problem-solving skills
- Ability to work flexible schedules including weekends and holidays
- Detail-oriented with strong organizational skills
Job Duties
- Oversee daily front desk operations ensuring efficient and professional guest service
- Lead train and motivate front desk team members to maintain brand standards
- Handle guest concerns and resolve issues promptly and effectively
- Manage scheduling payroll and team performance
- Ensure accuracy of reservations billing and guest accounts
- Collaborate with housekeeping and maintenance to ensure seamless operations
- Maintain compliance with IHG brand standards and hotel policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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