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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $41,604.00
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
flexible schedule
Paid Time Off
Job Description
Holiday Inn Bloomington West, located in Bloomington, MN, is a well-established hotel brand under the renowned InterContinental Hotels Group (IHG). Known for its commitment to providing outstanding guest experiences, Holiday Inn Bloomington West combines comfort, convenience, and quality service to meet the needs of both business and leisure travelers. This hotel features modern amenities, spacious guest rooms, and a welcoming atmosphere, making it a popular choice among visitors to the Minneapolis-Saint Paul metropolitan area. The property emphasizes community engagement, guest satisfaction, and operational excellence, ensuring every guest enjoys a memorable stay with personalized service and attention to detail.
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Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front office leadership role
- Proficiency with Hotel Key PMS preferred
- Ability to work flexible shifts including weekends and holidays
- Strong communication and interpersonal skills
- Excellent organizational abilities
- Problem-solving aptitude
Job Qualifications
- Previous experience in a hotel front office leadership role required
- Experience with Hotel Key PMS strongly preferred
- Familiarity with IHG systems and standards is a plus
- Strong leadership communication and problem-solving skills
- Ability to work flexible schedules including weekends and holidays
- Detail-oriented with strong organizational skills
Job Duties
- Oversee daily front desk operations ensuring efficient and professional guest service
- Lead train and motivate front desk team members to maintain brand standards
- Handle guest concerns and resolve issues promptly and effectively
- Manage scheduling payroll and team performance
- Ensure accuracy of reservations billing and guest accounts
- Collaborate with housekeeping and maintenance to ensure seamless operations
- Maintain compliance with IHG brand standards and hotel policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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