Front Desk Manager, Full-Time

The Waterfront Beach Resort, a Hilton Hotel, is a premier oceanfront property known for delivering exceptional hospitality experiences. Nestled along the picturesque shores of the Pacific Ocean, this resort combines luxury, comfort, and a welcoming atmosphere to create a memorable destination for travelers and guests. With over 30 years of excellence in hospitality, The Waterfront Beach Resort exemplifies its motto, "One Team, One Dream," fostering a family-like work environment where every employee's contribution is valued and celebrated. Dedicated to providing extraordinary and personalized service, the hotel prides itself on maintaining high standards and continuously enhancing guest satisfaction through a committed and passionate team.

The role available at The Waterfront Beach Resort is a supervisory position managing front desk operations. This position is integral to ensuring seamless daily activities at the front desk, including overseeing important daily tasks, determining room availability, and setting rate decisions that align with the best interests of the hotel. The supervisor acts as a support to front desk agents, operators, reservations agents, bell attendants, and other departments by addressing their questions and requests. Handling guest complaints with thorough research and the authority to authorize revenue allowances is a key component of the role, aimed at delivering effective resolutions and maintaining guest satisfaction.

In addition to operational management, the role involves preparing and conducting daily pre-shift meetings to communicate essential information and ensure the team adheres to The Waterfront Beach Resort's service standards. Monitoring staff performance through evaluations and managing discipline issues to maintain a high-quality team are crucial responsibilities. The supervisor is also tasked with making staffing adjustments based on lobby traffic and ensuring the lobby's appearance is welcoming and orderly. This role offers a unique opportunity for individuals passionate about hospitality to grow professionally within a supportive and dynamic environment.

Employees at The Waterfront Beach Resort benefit from a workplace culture that emphasizes work-life balance, career development, and community impact. The hotel encourages its associates to pursue their career goals while creating unforgettable memories for guests. Being part of this team means contributing meaningfully to the lives of coworkers, guests, owners, and the local community, all while benefiting from competitive employee benefits including medical, dental, and vision insurance, retirement plans with company matching, paid holidays, vacation accruals, complimentary meals and parking, and wellness programs.

If you are someone who thrives in vibrant hospitality settings, values integrity, charisma, and camaraderie, and is driven to deliver the highest level of guest experience, this supervisory role at The Waterfront Beach Resort offers you the perfect platform to advance your career. Join the award-winning team and embrace the promise of providing the finest hospitality, ensuring guests are cared for and valued, as you embark on a rewarding journey in the hospitality industry.