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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $26.12
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
voluntary life insurance
Aflac Supplemental Insurance
Pet insurance
Team Member Travel Program
401(k) retirement plan with company match
Paid holidays
vacation accrual
Complimentary meals during working hours
Complimentary parking during working hours
wellness activities
recognition programs
Job Description
The Waterfront Beach Resort, a Hilton Hotel, is a premier oceanfront property known for delivering exceptional hospitality experiences. Nestled along the picturesque shores of the Pacific Ocean, this resort combines luxury, comfort, and a welcoming atmosphere to create a memorable destination for travelers and guests. With over 30 years of excellence in hospitality, The Waterfront Beach Resort exemplifies its motto, "One Team, One Dream," fostering a family-like work environment where every employee's contribution is valued and celebrated. Dedicated to providing extraordinary and personalized service, the hotel prides itself on maintaining high standards and continuously enhancing guest satisfaction through a committed... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel or hospitality supervision
- Excellent customer service skills
- Ability to resolve conflicts professionally
- Strong organizational and multitasking abilities
- Proficiency in relevant hotel management software
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- Previous guest service experience preferred in a supervisory role
- Strong communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Problem-solving and conflict resolution skills
- Leadership and team management experience
- Knowledge of front desk operations and hospitality standards
- Commitment to providing exceptional guest service
Job Duties
- Manage front desk operations by completing a checklist of important daily tasks
- Determine room and rate availability and make decisions in the best interest of the hotel
- Assist front desk agents, operators, reservations agents, bell attendants and other departments with questions or requests
- Resolve guest complaints by conducting thorough research and providing effective resolution
- Authorize revenue allowances to remedy problems after alternative solutions have been offered
- Entertain questions from guests and respond with accurate information on outlet hours, local attractions, directions, and events
- Prepare and conduct daily pre-shift meetings and communicate necessary information to staff
- Monitor performance of staff through evaluations and discipline issues
- Make recommendations for training when inconsistencies develop
- Monitor lobby traffic to make staffing adjustments
- Maintain appearance of resort lobby including removing trash and organizing furniture
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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