Front Desk Manager (Bilingual: Spanish)

Exploria Resorts is a distinguished leader in the vacation ownership and hospitality industry with over 25 years of experience. This company has committed itself to providing exceptional guest experiences across its portfolio of vacation properties. Known for its inclusive culture and dedication to employee growth, Exploria Resorts emphasizes respect, honesty, integrity, diversity, inclusion, and safety as core values that drive its operations. The company offers competitive benefits for full-time employees including health insurance with HSA and FSA options, dental insurance, vision insurance, life and AD&D insurance, short and long-term disability coverage, 401(k), paid time off, paid holidays, employee referral program, and family discounts. These perks reflect the company’s dedication not only to its guests but to its team members’ wellbeing and professional development.

The role of Front Desk Manager is a pivotal position within the Summer Bay Orlando by Exploria Resorts, directly influencing guest satisfaction and employee performance. Reporting to the Resort Operations Manager, the Front Desk Manager leads and manages daily front office operations to ensure every guest’s stay is extraordinary. This full-time role offers a salary of up to $60,000 and demands a hands-on leadership style that fosters a culture of warmth, inclusion, and dedication amongst the front office team. The manager plays a key role in hiring, training, and motivating staff, setting hospitality standards, maintaining effective communication between departments, and upholding resort policies and procedures.

In addition to operational oversight, the Front Desk Manager must be adept at resolving guest concerns swiftly and courteously, scheduling staff within budget requirements, and ensuring smooth front desk, night audit, and PBX operations. The position necessitates strong organizational and multi-tasking skills, proficiency in MS Office, and the ability to operate flexibly including weekends and holidays. The role not only contributes to the seamless daily functioning of the resort but also enhances the overall guest experience by leading by example in service excellence and team collaboration. This dynamic position offers growth opportunities within a stable and supportive company environment dedicated to nurturing talent and delivering unparalleled hospitality services.