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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
401(k)
Paid Time Off
Paid holidays
Employee Referral Program
Employee Discounts
Job Description
Exploria Resorts is a distinguished leader in the vacation ownership and hospitality industry with over 25 years of experience. This company has committed itself to providing exceptional guest experiences across its portfolio of vacation properties. Known for its inclusive culture and dedication to employee growth, Exploria Resorts emphasizes respect, honesty, integrity, diversity, inclusion, and safety as core values that drive its operations. The company offers competitive benefits for full-time employees including health insurance with HSA and FSA options, dental insurance, vision insurance, life and AD&D insurance, short and long-term disability coverage, 401(k), paid time off, paid holidays, employee referral program,... Show More
Job Requirements
- minimum 4+ years of progressive front desk timeshare operations management experience
- bilingual in Spanish and English
- proficiency using MS Office
- ability to work a flexible schedule including weekends and holidays
- ability to work within a team concept
- excellent communication skills
- strong leadership skills
Job Qualifications
- minimum 4+ years of progressive front desk timeshare operations management experience
- strong leadership skills and outstanding guest service skills
- bilingual in Spanish and English
- excellent communication, organizational, and multi-tasking skills, oral and written
- proficiency using MS Office
- ability to work a flexible schedule including weekends and holidays
- ability to work within a team concept
- promotes excellence by providing superior service to each customer
- effective written and verbal communication skills
- excellent interpersonal skills
- strong computer knowledge
- ability to multi-task
Job Duties
- assist the assistant general manager with operations
- hire, train, coach, and motivate all front office staff
- set high standards of hospitality service for owners and guests
- ensure efficient and continuous communication between departments
- hold regular training and departmental meetings
- resolve guest issues with outstanding customer service quickly, efficiently, and courteously
- schedule staff and meet budget requirements
- ensure that all resort standards and procedures are applied
- maintain working relationships and communicate with all departments and vendors
- ensure all aspects of front desk, night audit and PBX operations are executed accurately and efficiently
- verify that accurate room status information is maintained and properly communicated
- perform all other duties assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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