Front Desk Manager

Sonesta International Hotels is the 8th largest hotel company in the United States and is rapidly expanding its presence across the globe. With a robust blend of full-service and focused hotels located in major cities, Sonesta offers a uniquely diverse portfolio including owned, managed, and franchised properties. The company’s footprint spans over 1000 properties across eight countries, making it a prominent leader in the hospitality industry. Sonesta prides itself on its commitment to delivering exceptional service by emphasizing the human side of hospitality. The company operates with a mission to provide each guest with quality, value, and memorable experiences that create genuine connections. They foster an environment where employees thrive together, making Sonesta a sought-after employer for hospitality professionals who aspire to grow their careers in a dynamic, customer-focused atmosphere.

The available position is a Front Desk Manager role, an essential part of the Sonesta hotel operations team. This role involves managing front desk activities during assigned shifts to ensure guests are welcomed promptly with professional and personalized attention. The Front Desk Manager acts as the pivotal point for maintaining seamless front office operations, overseeing employee scheduling, training, guest relations, and compliance with all federal, state, and local regulations. They are responsible for upholding brand standards, managing desk merchandising, and ensuring the front office and public areas reflect the high-quality standards Sonesta is known for. This role also includes operational oversight such as monitoring staff performance, addressing potential conflicts, and assisting with revenue maximization.

Additionally, the Front Desk Manager is critical in fostering teamwork across departments including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. This position may also serve as a "manager on duty," requiring quick decision-making and leadership throughout the property. Sonesta invests significantly in its people, providing comprehensive benefits and encouraging continuous development, making this role ideal for individuals passionate about hospitality and guest satisfaction. By joining Sonesta, you become part of a company that values diversity, championing an inclusive work environment where all qualified applicants are considered without discrimination. This role is perfect for candidates eager to contribute to a thriving company recognized for going beyond in hospitality excellence.