Front Desk Manager

Shaner Hotel Group, an independent franchisee operating under Marriott International, is proud to present a distinguished opportunity at the Courtyard Newark - University of Delaware. Located in a picturesque suburban campus setting, this hotel marries impeccable service with cutting-edge technology to provide guests with a seamless and memorable stay. The Courtyard Newark is celebrated for its beautifully appointed guestrooms, which feature well-lit workstations and complimentary Wi-Fi, catering to the needs of business travelers, academic visitors, and leisure guests alike. Notably, the hotel emphasizes sustainability, being one of Delaware's first "Green Lodging" establishments. Surrounded by prominent local businesses such as WL Gore, Bank of America, and Siemens and adjacent to the expansive Clayton Hall Conference Center, the hotel is perfectly positioned for both corporate and social events. Guests can also enjoy nearby entertainment options including Delaware Park, Christiana Mall's tax-free shopping, and cultural attractions in the Brandywine Valley.

The role of Front Office Manager at Courtyard Newark extends well beyond traditional front desk supervision. This salaried management position is vital to the hotel’s day-to-day success, acting as a pivotal operational leader who oversees the entire Front Office operation, which includes Front Desk, Reservations, Night Audit, and guest services. Reporting directly to the Hotel Manager and partnering with the Executive Leadership Team, the Front Office Manager plays an essential role in shaping guest satisfaction, driving financial performance, and maintaining operational excellence. The position demands a proactive leader who thrives in a dynamic hospitality environment, capable of anticipating challenges, solving problems efficiently, and motivating a team to deliver exceptional service consistently. The successful candidate will be a confident decision-maker, adept at conflict resolution, skilled in communication, and committed to fostering a positive team culture.

This role also involves significant financial oversight, including managing cash controls, credit procedures, room inventory, and operational budgets. The Front Office Manager works collaboratively across departments such as Housekeeping, Engineering, Sales, Food & Beverage, and Accounting to ensure seamless service delivery and operational harmony. Flexibility is key, as the role requires working a variety of shifts including mornings, evenings, weekends, holidays, and occasional overnight duties, reflecting the 24-hour nature of hospitality. The ideal candidate will bring at least two years of hotel supervisory experience, preferably with exposure to Marriott standards and property management systems, complemented by strong organizational skills and an ability to adapt swiftly to evolving demands. This position offers a unique chance to influence a vibrant hotel environment that sits at the crossroads of education, business, and community engagement, making it an exciting and rewarding career move for a dedicated hospitality leader.