Front Desk Manager

Marriott International is a leading global hospitality company known for its commitment to delivering exceptional guest experiences and fostering a diverse and inclusive workplace. The company operates a vast portfolio of brands, including the esteemed JW Marriott, a luxury segment that features more than 100 stunning properties located in gateway cities and distinctive resort destinations worldwide. Marriott Hotels strive to elevate the art of hospitality by innovating continuously while preserving the warm and familiar comforts that guests expect across the globe. As part of Marriott International, JW Marriott emphasizes the well-being and growth of its associates through comprehensive training, development opportunities, and a supportive work environment. The brand prides itself on cultivating a sense of community among employees and encouraging a culture where associates can pursue their passions while working in a luxury setting focused on holistic wellness. Marriott is deeply committed to equal opportunity employment, fostering an environment where all individuals feel valued and respected regardless of their background or any protected status including disability or veteran status.

The Front Desk Manager Assistant role at JW Marriott in Scottsdale, Arizona, is a full-time management position that plays a vital role in overseeing front office operations to promote guest satisfaction and operational efficiency. This role supports the Front Office Manager by supervising front desk staff, bell/door personnel, switchboard operators, and guest services staff, ensuring seamless coordination across all points of guest interaction. The assistant manager is entrusted with managing daily front office functions such as check-ins and check-outs with the highest standards of customer service, resolving guest complaints and disputes promptly and professionally, and maintaining strong communication with team members to align with business objectives. This position is also responsible for overseeing staffing levels to meet operational needs while maximizing financial performance. The assistant manager acts as a role model, demonstrating integrity and leadership to inspire the team and delivering on the brand's promise of "Wonderful Hospitality. Always."

With an annual salary range of $56,000 to $70,000, this role offers bonus eligibility, reflecting the company’s recognition of performance and contribution to business success. The assistant manager enforces adherence to credit policies and operational procedures to control occupancy and maximize revenue. Additionally, the role involves supporting employee development through coaching, mentoring, and assisting with hiring and orientation activities, as well as participating in disciplinary processes when necessary. The individual in this position also manages communication flow to ensure timely and accurate information sharing among supervisors, peers, and subordinates. Occasional hands-on involvement at the front desk during busy times or in the absence of other managers is expected. This career opportunity is ideal for candidates seeking to advance in hospitality management within a prestigious luxury brand dedicated to delivering extraordinary guest experiences and supporting employee growth and satisfaction.