Front Desk Manager

Sonesta International Hotels stands as the 8th largest hotel company in the United States, recognized for its rapid growth and expansive presence. With a diverse portfolio blending full-service and focused hotels situated in major cities, Sonesta offers a vast selection of owned, managed, and franchised properties. This makes the company an irresistible choice for travelers seeking quality accommodations and exceptional hospitality experiences. Sonesta operates over 1000 properties across eight countries, ensuring that wherever guests choose to stay, they receive consistent, passionate service that emphasizes the human side of hospitality. The company culture is deeply rooted in delivering loyalty, value, and meaningful connections to every guest at every stay. Sonesta’s commitment to a cohesive and thriving team environment is embodied in their motto, “Together We Thrive.” This reflects their dedication to fostering a workplace where employees feel valued and empowered to contribute their best every day.

The Front Desk Manager role at Sonesta International Hotels is a pivotal position that acts as the frontline management presence during Manager on Duty (MOD) shifts, including mornings and evenings. This position requires close collaboration with all hotel departments, placing a strong emphasis on guest service and satisfaction. The Front Desk Manager supervises all front office line staff, which includes teams handling front desk operations, communications, uniform services, and concierge services. This role is not only about overseeing staff operations but also about embodying the company's service standards during direct guest interactions. Responsibilities include acting independently as MOD, coordinating VIP arrivals and escorts, serving as a Lobby Ambassador, monitoring and following up on guest challenges, and ensuring compliance with health, safety, and alcohol service laws. The Front Desk Manager also plays an essential role in internal communications by distributing meeting minutes, conducting managers' meetings, and assisting with post-stay guest follow-ups. Additionally, this role supports other hotel departments when necessary, reinforcing a team-oriented approach to hotel operations.

Success in this role demands a passion for hospitality and a proactive approach to guest services. Candidates must be adept at recognizing individual guest needs to not only meet but exceed expectations consistently. The role requires excellent communication skills, the ability to train and support associates, and the ability to maintain a professional and approachable demeanor at all times. Physical demands of the job include standing, walking, talking, and occasionally lifting up to 50 pounds. The Front Desk Manager benefits from working in a moderate noise environment typical of lively hotel settings. This full-time position offers competitive compensation and is supported by a comprehensive benefits package designed to promote overall well-being and job satisfaction. Sonesta encourages a diverse workforce and is proud to be an equal opportunity employer committed to inclusive hiring practices.