Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $20.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
employee wellness initiatives
Job Description
Embassy Suites by Hilton Tampa Airport Westshore is a renowned hotel establishment known for providing exceptional hospitality services catering to both business and leisure travelers. As part of the Hilton portfolio, this hotel offers spacious suites, excellent amenities, and a convenient location near Tampa International Airport and the city's main attractions. Known for its warm hospitality and excellent guest service, Embassy Suites by Hilton Tampa Airport Westshore maintains a commitment to delivering a memorable and comfortable stay for all guests.
This hotel operates with a focus on superior customer service, quality accommodations, and a comprehensive range of services that includes complimentary cooked-to-order breakfast, evening receptions, and dedicated transportation services to local destinations. The hotel prides itself on fostering a welcoming environment not only for its guests but also for its employees, creating a dynamic workplace culture aimed at growth, recognition, and employee satisfaction.
The Front Desk Manager role at Embassy Suites by Hilton Tampa Airport Westshore is crucial to the flawless execution of front office operations within this bustling hospitality setting. This full-time position entails overseeing the front desk, Night Audit, and Transportation departments to ensure excellent guest interactions and operational efficiency. The Front Desk Manager leads and supervises a diverse team, including front desk agents, night auditors, and transportation staff, promoting exceptional service and attention to detail at every touchpoint.
The role demands a leader who can manage multiple priorities in a fast-paced environment while maintaining a positive guest experience. The Front Desk Manager is responsible for managing guest reservations, addressing inquiries and complaints promptly and professionally, and coordinating seamless cooperation with other hotel departments such as housekeeping, maintenance, and reservations. This collaboration is essential to maintaining high operational standards and enhancing overall guest satisfaction.
Administrative responsibilities include scheduling, training, coaching, and evaluating staff performance to maintain a motivated and capable team. The manager is also tasked with enforcing hotel policies, brand standards, and adherence to health, safety, and security protocols. With a strong focus on revenue management, the Front Desk Manager supports business objectives by promoting room upgrades and hotel services, effectively contributing to the hotel's financial success.
Ideal candidates bring at least three years of front office operations experience within the hospitality industry, coupled with proven managerial skills. Familiarity with property management systems (PMS), reservation software, and guest service excellence is required. The position also requires flexibility to work evenings, weekends, and holidays as needed. Preferred qualifications include a bachelor’s degree in hospitality management or a related field, experience with budgeting, and multilingual abilities to communicate with a diverse guest population effectively.
Joining Embassy Suites by Hilton Tampa Airport Westshore as the Front Desk Manager presents an excellent opportunity for hospitality professionals to grow their careers within a reputable and globally recognized hotel brand. This role offers a dynamic work environment, the chance to lead a dedicated team, and the satisfaction of delivering superior guest experiences that uphold the high standards synonymous with Hilton hotels.
This hotel operates with a focus on superior customer service, quality accommodations, and a comprehensive range of services that includes complimentary cooked-to-order breakfast, evening receptions, and dedicated transportation services to local destinations. The hotel prides itself on fostering a welcoming environment not only for its guests but also for its employees, creating a dynamic workplace culture aimed at growth, recognition, and employee satisfaction.
The Front Desk Manager role at Embassy Suites by Hilton Tampa Airport Westshore is crucial to the flawless execution of front office operations within this bustling hospitality setting. This full-time position entails overseeing the front desk, Night Audit, and Transportation departments to ensure excellent guest interactions and operational efficiency. The Front Desk Manager leads and supervises a diverse team, including front desk agents, night auditors, and transportation staff, promoting exceptional service and attention to detail at every touchpoint.
The role demands a leader who can manage multiple priorities in a fast-paced environment while maintaining a positive guest experience. The Front Desk Manager is responsible for managing guest reservations, addressing inquiries and complaints promptly and professionally, and coordinating seamless cooperation with other hotel departments such as housekeeping, maintenance, and reservations. This collaboration is essential to maintaining high operational standards and enhancing overall guest satisfaction.
Administrative responsibilities include scheduling, training, coaching, and evaluating staff performance to maintain a motivated and capable team. The manager is also tasked with enforcing hotel policies, brand standards, and adherence to health, safety, and security protocols. With a strong focus on revenue management, the Front Desk Manager supports business objectives by promoting room upgrades and hotel services, effectively contributing to the hotel's financial success.
Ideal candidates bring at least three years of front office operations experience within the hospitality industry, coupled with proven managerial skills. Familiarity with property management systems (PMS), reservation software, and guest service excellence is required. The position also requires flexibility to work evenings, weekends, and holidays as needed. Preferred qualifications include a bachelor’s degree in hospitality management or a related field, experience with budgeting, and multilingual abilities to communicate with a diverse guest population effectively.
Joining Embassy Suites by Hilton Tampa Airport Westshore as the Front Desk Manager presents an excellent opportunity for hospitality professionals to grow their careers within a reputable and globally recognized hotel brand. This role offers a dynamic work environment, the chance to lead a dedicated team, and the satisfaction of delivering superior guest experiences that uphold the high standards synonymous with Hilton hotels.
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of experience in front office operations
- Proven supervisory or managerial experience in hospitality
- Strong knowledge of property management systems and reservation software
- Excellent communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Ability to manage multiple priorities in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 3 years of experience in front office operations within the hospitality industry
- Proven experience in a supervisory or managerial role overseeing front desk or guest services teams
- Strong knowledge of property management systems (PMS) and reservation software
- Excellent communication and interpersonal skills with a customer-focused attitude
- Ability to work flexible hours, including evenings, weekends, and holidays
- Experience with revenue management and budgeting in a hospitality setting preferred
- Familiarity with multiple property management systems and customer relationship management (CRM) tools preferred
- Certification in hospitality management or customer service excellence preferred
- Multilingual abilities preferred
Job Duties
- Supervise and lead front desk agents, night auditors, and transportation staff
- Ensure efficient and courteous guest check-in and check-out procedures
- Handle guest complaints and resolve issues promptly and professionally
- Maintain high standards of customer service and guest satisfaction
- Schedule, train, coach, and evaluate team performance
- Monitor room availability, occupancy, and room assignments
- Coordinate with housekeeping, maintenance, reservations, and other departments to ensure guest needs are met
- Ensure accurate handling of reservations, billing, cash transactions, and credit card payments
- Enforce hotel policies, procedures, and brand standards
- Monitor front office inventory and supplies
- Assist with revenue management by promoting room upgrades and hotel services
- Ensure compliance with health, safety, and security protocols
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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