Front Desk Manager

Pyramid Global Hospitality is a renowned hospitality management company committed to a People First culture that prioritizes employee wellbeing, growth, development, and inclusivity. With a diverse portfolio of over 230 properties worldwide, the company provides a supportive and collaborative work environment that encourages professional advancement and fosters success. Pyramid Global Hospitality is dedicated to creating exceptional guest experiences through meaningful relationships and ongoing employee development. Their comprehensive benefits package includes health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, making it an attractive employer for hospitality professionals at all career stages.

Among its distinguished properties is OKANA Resort and Indoor WaterPark, located in the vibrant Horizons District along the Oklahoma River near downtown Oklahoma City. OKANA Resort & Indoor WaterPark offers a unique and dynamic environment, featuring over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a dynamic indoor waterpark, multiple dining options, and extensive meeting and event spaces covering over 30,000 square feet. This premier destination blends leisure with business travel needs, creating an exceptional setting for guests and employees alike.

The Front Desk Manager role at OKANA Resort & Indoor WaterPark is a key leadership position responsible for overseeing daily front desk operations to ensure a seamless and welcoming guest experience. The manager will lead a team dedicated to service excellence, acting as the visible face of the resort’s lobby, handling guest escalations, and driving quality and operational standards. This role demands a hands-on leader who fosters a People First culture, encouraging engagement, accountability, and professional growth among team members.

Key responsibilities include recruiting, training, coaching, and managing front desk staff, partnering with Human Resources for performance management and scheduling, overseeing operational and financial controls such as cash handling and audit compliance, and coordinating with various departments including Housekeeping, Revenue Management, Sales, Events, and Security. A deep commitment to service recovery, adherence to safety and compliance standards, and active involvement in enhancing guest satisfaction and upselling initiatives are critical components of this role.

The position requires proven leadership experience in hotel or resort front office environments, preferably with hands-on knowledge of Property Management Systems like Opera. Effective communication, problem-solving skills, and the flexibility to work varied shifts including evenings and weekends are essential. Preferred candidates possess experience in luxury or high-volume resort settings and familiarity with Pyramid Global Hospitality’s operational standards.

OKANA and Pyramid Global Hospitality offer a vibrant and challenging career path, emphasizing integrity, excellence, leadership, and inclusivity. By joining this team, candidates will build their careers in a fast-paced, guest-focused environment dedicated to innovation and teamwork. The position offers competitive compensation tailored to individual qualifications and market factors, combining industry-leading benefits and opportunities for career advancement within a globally recognized hospitality brand.