Front Desk Manager

Emerald Queen Casino is a renowned gaming and hospitality establishment operated by the Puyallup Tribe. Known for delivering exceptional entertainment and hospitality services, this casino offers a dynamic work environment where commitment to superior guest experience and community values stands at the forefront. With a focus on integrity, customer service, and operational excellence, Emerald Queen Casino provides a range of career opportunities for individuals dedicated to professional growth in the gaming and hospitality industries. The casino promotes an inclusive and supportive workplace with respect for diversity and Indian Preference hiring practices in accordance with tribal policies.

The Front Desk Manager role at Emerald Queen Casino is a critical position responsible for overseeing all aspects of front desk operations within this fast-paced hospitality environment. This role demands a leadership professional who can ensure that all guests are provided with outstanding customer service throughout their visit. Key responsibilities include managing reservations, room assignments, transportation arrangements, and handling guest requests efficiently and with professionalism. As the first point of contact for many customers, the ideal candidate must possess excellent communication skills and a hospitable demeanor to enhance guest satisfaction continually. Furthermore, this position requires supervising a team, which necessitates strong management and interpersonal skills to maintain high team morale and productivity.

The Front Desk Manager must be well-versed in operational procedures and compliance requirements including handling the safety and regulatory aspects associated with gaming operations. The candidate will need to obtain and maintain a Class IIIA Gaming License as mandated by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission, adhering to strict Title 31 regulations. This position also requires certifications such as Sexual Harassment training, Blood Borne Pathogens awareness, and Safety and Hazardous Material handling. Physical demands of the role include the ability to stand for long periods and perform tasks requiring manual dexterity, all while maintaining composure in a smoke-filled environment.

This full-time position offers a competitive salary typical for managerial roles in high-end hospitality settings, combined with benefits designed to support employee wellbeing and professional development. Candidates with a high school diploma or GED equivalent are eligible, though a degree in hospitality is preferred. Experience must include a minimum of three years in high-end customer service, with at least one year in the hotel industry, along with supervisory experience. Familiarity with PMS software, Microsoft Office Suite, and cash handling procedures is highly desirable. Emerald Queen Casino is an equal opportunity employer committed to fair hiring practices as per federal employment laws. This role represents an excellent opportunity for motivated individuals seeking to advance their career in hospitality management within an esteemed tribal gaming organization.