Front Desk Manager

Carlsbad, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $75,000.00

Work Schedule

Standard Hours

Benefits

competitive base salary

performance-based bonus

Medical insurance

Dental Insurance

Vision Insurance

401(k) plan with Company Match

Paid Time Off

Paid holidays

Career advancement opportunities

Job Description

Rebel Hotel Company is one of the fastest-growing third-party hotel management companies in the United States, recognized for delivering bold results, operational excellence, and distinctive guest experiences. They operate a diverse portfolio of full-service, lifestyle, and branded hotels across major metropolitan and resort markets. Rebel Hotel Company is committed to building a culture of leadership, innovation, and accountability, setting new standards in the hospitality industry. They are proud to be affiliated with renowned brands such as Hilton, ensuring high-level service and quality across all their properties. One such property is the Hilton San Diego Del Mar, a full-service hotel known for its exceptional guest services and vibrant location. This hotel offers a dynamic environment where hospitality professionals can thrive and grow their careers.

The Front Desk Manager role at Rebel Hotel Company, located at Hilton San Diego Del Mar, is a full-time position focused on managing the front office operations with attentiveness, efficiency, and courtesy. The Front Desk Manager is critical in providing guests with a seamless and welcoming experience from arrival to departure. This position involves maximizing room revenue and occupancy while maintaining high guest service scores. The manager will lead a team, ensuring that front desk personnel are motivated, well-trained, and adhere to company policies and standards. Responsibilities include responding promptly to guest requests and complaints, coaching staff, managing schedules and payroll, and ensuring accuracy in all financial transactions at the front desk. This role requires a hands-on leader who works alongside their team to uphold the company’s philosophy of service and contributes to an inclusive, professional work environment.

The position offers a competitive salary of $75,000 annually, along with performance-based bonuses and comprehensive benefits. These benefits include medical, dental, and vision insurance, a 401(k) plan with company matching, paid time off, and holidays. The Front Desk Manager will have career advancement opportunities within a rapidly expanding company and will become part of a movement that aims to redefine hospitality leadership. This role is ideal for experienced hospitality professionals who thrive in fast-paced, high-pressure environments and who are passionate about creating memorable guest experiences while leading and developing a dedicated team.

Job Requirements

High school diploma or equivalent
Minimum 4 years of experience in hotel or related field
Proven supervisory experience
Proficiency with Windows operating systems and standard office software
Strong communication skills
Ability to make quick and accurate decisions
Capacity to work effectively under pressure
Problem-solving skills
Ability to listen and respond to guest and staff concerns
Availability to work full time
Willingness to participate in management duties as required

Job Qualifications

At least 4 years of progressive experience in a hotel or a related field
Supervisory experience required
Proficient in Windows operating systems, company approved spreadsheets and word processing
Able to convey information and ideas clearly
Able to evaluate and select among alternative courses of action quickly and accurately
Works well in stressful, high pressure situations
Maintains composure and objectivity under pressure
Effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Job Duties

Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations in an attentive, courteous and efficient manner
Follow up to ensure guest satisfaction
Motivate, coach, counsel and discipline all Front Desk personnel according to company SOPs
Ensure compliance to brand and company training using the steps to effective training according to company standards
Prepare and conduct all Front Desk interviews and follow hiring procedures according to company SOPs
Develop employee morale and ensure training of Front Desk personnel
Participate in required MOD program as scheduled
Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Work closely with Accounting on follow-up items such as returned checks, rejected credit cards and employee discrepancies
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming
Monitor the process of taking reservations ensuring company courtesy and upselling techniques are maintained
Ensure implementation of all company policies and house rules
Coordinate all aspects of the ongoing implementation of the company philosophy of service
Ensure correct and accurate cash handling at the Front Desk
Attend monthly all-employee team meetings and any other functions required by management
Attend weekly staff meetings and provide training on a rotational basis using steps to effective training according to company standards
Obtain all necessary information when taking room reservations
Be aware of all rates, packages and promotions currently underway
Follow and enforce all company hotel credit policies
Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and other employees
Establish and maintain key control system
Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
Conduct meetings according to company standards as required by management
Other duties as required
Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
Maintain a high level of trust and responsibility