Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $26.01
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
Marriott Vacations Worldwide is a globally recognized hospitality company dedicated to providing exceptional vacation experiences and guest services. With a commitment to excellence and innovation, Marriott Vacations Worldwide operates in the vacation ownership and resort management industry, offering clients memorable stays and outstanding customer support across their numerous locations. The company values diversity and inclusivity, fostering a work environment that encourages professional growth and development for its employees. As part of the Marriott International family, the brand upholds a strong reputation for quality, reliability, and outstanding guest satisfaction in the hospitality sector.
This opportunity is for a Front Office Assistant Manager, a critical role within the hotel’s front office team. The position offers an hourly rate of $26.01 and involves assisting the Front Office Manager by overseeing daily front office operations and supervising the staff across key departments including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The Assistant Manager will work closely with other managers and team members to ensure effective and efficient processes for guest check-in and check-out, while also striving to maintain the highest levels of guest and employee satisfaction. This role is central to achieving the financial objectives of the front office department by managing operations to consistently meet or exceed targets.
The Front Office Assistant Manager is responsible for maintaining guest services and front desk goals by managing day-to-day activities, setting priorities, and resolving complaints or conflicts to continually enhance the guest experience. This role requires leadership qualities to support and guide the front desk team, encouraging communication, mutual respect, and a collaborative work environment. Additionally, the position entails ensuring exceptional customer service by coaching employees, handling guest concerns promptly, and fostering a culture that prioritizes guest satisfaction. The Assistant Manager also plays a vital part in managing projects and enforcing policies to maintain operational excellence and financial performance.
Beyond operational duties, the role supports human resource activities including employee coaching, mentoring, and participating in hiring and disciplinary processes. The Assistant Manager serves as a role model, exhibiting integrity and strong leadership while helping to cultivate employee growth and engagement within the front office team. The position requires a proactive approach to communication and information sharing with supervisors, peers, and subordinates to ensure the smooth running of front desk operations. Overall, this role offers an excellent pathway for those seeking to advance their career in hotel management within a renowned hospitality company, providing meaningful opportunities to develop managerial skills in a dynamic, service-oriented environment.
This opportunity is for a Front Office Assistant Manager, a critical role within the hotel’s front office team. The position offers an hourly rate of $26.01 and involves assisting the Front Office Manager by overseeing daily front office operations and supervising the staff across key departments including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The Assistant Manager will work closely with other managers and team members to ensure effective and efficient processes for guest check-in and check-out, while also striving to maintain the highest levels of guest and employee satisfaction. This role is central to achieving the financial objectives of the front office department by managing operations to consistently meet or exceed targets.
The Front Office Assistant Manager is responsible for maintaining guest services and front desk goals by managing day-to-day activities, setting priorities, and resolving complaints or conflicts to continually enhance the guest experience. This role requires leadership qualities to support and guide the front desk team, encouraging communication, mutual respect, and a collaborative work environment. Additionally, the position entails ensuring exceptional customer service by coaching employees, handling guest concerns promptly, and fostering a culture that prioritizes guest satisfaction. The Assistant Manager also plays a vital part in managing projects and enforcing policies to maintain operational excellence and financial performance.
Beyond operational duties, the role supports human resource activities including employee coaching, mentoring, and participating in hiring and disciplinary processes. The Assistant Manager serves as a role model, exhibiting integrity and strong leadership while helping to cultivate employee growth and engagement within the front office team. The position requires a proactive approach to communication and information sharing with supervisors, peers, and subordinates to ensure the smooth running of front desk operations. Overall, this role offers an excellent pathway for those seeking to advance their career in hotel management within a renowned hospitality company, providing meaningful opportunities to develop managerial skills in a dynamic, service-oriented environment.
Job Requirements
- High school diploma or GED
- Minimum two years experience in guest services or front desk
- Or two-year degree in hotel management, hospitality, business administration or related field
- Strong leadership and interpersonal skills
- Ability to handle guest complaints and resolve conflicts
- Excellent communication and organizational skills
- Capability to manage multiple priorities and direct staff
- Proficiency in following operational policies and procedures
- Availability to perform front desk duties and runs shifts as needed
Job Qualifications
- High school diploma or GED
- Two years experience in guest services, front desk, or related professional areas
- Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no work experience required
- Strong interpersonal and leadership skills
- Proven ability to handle guest complaints and deliver exceptional customer service
- Effective communication and team management skills
- Knowledge of front office operations and hospitality industry standards
- Ability to manage projects and enforce policies consistently
- Demonstrated integrity and professionalism in supervisory roles
Job Duties
- Manages day-to-day front office operations ensuring quality and customer expectations are met
- Develops goals and plans to prioritize and organize work effectively
- Handles complaints, settles disputes, and resolves conflicts
- Supervises staffing levels to meet operational and financial needs
- Communicates regularly with employees to align business objectives and recognize performance
- Leads, influences, and encourages the front desk team while advocating sound financial decisions
- Provides exceptional guest services by coaching staff and resolving guest issues
- Implements customer service programs and monitors adherence to credit policies
- Supervises daily front desk shift operations ensuring compliance with policies and standards
- Supports human resource activities including coaching, mentoring, hiring, and disciplinary processes
- Performs front desk duties as necessary and runs shifts when required
- Participates in departmental meetings to communicate goals and improve front office performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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