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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid holidays
Job Description
Marriott International is a leading global hospitality company recognized for its high standards of service and exceptional guest experiences. As a renowned hotel and resort operator, Marriott has built a reputation based on quality, luxury, and consistent guest satisfaction worldwide. The company operates a broad portfolio of brands catering to a diverse range of travelers, from business professionals to vacationing families. Marriott’s dedication to employee development, inclusivity, and maintaining a welcoming environment makes it an employer of choice within the hospitality sector.
We are currently seeking a dedicated and detail-oriented Assistant Front Office Manager to join our dynamic te... Show More
We are currently seeking a dedicated and detail-oriented Assistant Front Office Manager to join our dynamic te... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in guest services, front desk, or related area
- Or 2-year degree from accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Ability to manage day-to-day operations of front office
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Ability to handle guest complaints and provide solutions
- Proficient in managing staffing and scheduling
- Knowledge of property financial goals and operational impact
- Commitment to exceptional customer service
Job Qualifications
- High school diploma or GED with 2 years of relevant experience
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- Strong interpersonal and communication skills
- Ability to manage and supervise teams effectively
- Experience handling guest complaints and conflict resolution
- Knowledge of front office operations and hospitality industry standards
- Proven leadership and employee development skills
Job Duties
- Manage day-to-day front office operations ensuring quality and standards are met
- Develop plans and prioritize work to achieve departmental goals
- Handle customer complaints and resolve disputes promptly
- Supervise staffing levels to meet operational and financial objectives
- Foster ongoing communication with employees to align with business objectives
- Serve as a role model demonstrating honesty, integrity, and leadership
- Provide exceptional customer service and empower employees to do the same
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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