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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,000.00 - $63,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Job Description
This prestigious hotel, part of the renowned Embassy Suites by Hilton brand, is recognized for its commitment to exceptional guest service, elegant accommodations, and extensive amenities designed to foster guest satisfaction and loyalty. Known for integrating both luxury and comfort, this hotel aims to provide an unparalleled experience to business travelers, leisure guests, and families. With a focus on delivering excellence, the establishment constantly adapts to industry trends and guest expectations, ensuring a vibrant and dynamic hospitality environment. The hotel adheres to the highest standards of service, reflecting the global reputation of the Hilton brand for quality and professionalism. As... Show More
Job Requirements
- At least 4 years of progressive experience in a hotel or related field
- or a 2-4-year college degree and at least 1 year of related experience
- or a 2-year college degree and 2 or more years of related experience
- supervisory experience required
- proficiency in Windows Word, Excel
- knowledge of Delphi and OnQ preferred
- valid driver’s license
- ability to stand during entire shift
- availability for long hours occasionally
- physical ability to lift up to 20 pounds occasionally
- must meet mental requirements including effective communication and problem-solving
- ability to meet deadlines
- ability to multitask
- ability to understand financial data
Job Qualifications
- At least 4 years of progressive experience in a hotel or related field
- or a 2-4-year college degree and at least 1 year of related experience
- or a 2-year college degree and 2 or more years of related experience
- supervisory experience required
- proficiency in Windows Word, Excel
- knowledge of Delphi and OnQ preferred
- valid driver’s license
- ability to convey information and ideas clearly
- effective problem-solving skills
- ability to multitask
- adept at handling workplace issues
- capability to assimilate complex data
- financial literacy including basic arithmetic
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with hotel standards
- Maintain high standards of personal appearance and grooming, including proper uniform and name tag
- Comply with hotel standards and regulations to ensure safe and efficient operations
- Maintain warm and friendly demeanor consistently
- Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk
- Respond to all guest requests, problems, complaints and accidents in an attentive, courteous and efficient manner
- Follow up to ensure guest satisfaction
- Motivate, coach, counsel and discipline Guest Services personnel according to SOPs
- Ensure compliance with standard training procedures
- Prepare and conduct Guest Services interviews
- Develop employee morale and training programs
- Maximize room revenue and occupancy through daily review and analysis
- Attend daily and monthly Rooms Merchandizing meetings
- Participate in manager on duty program
- Review staff worked hours and submit payroll
- Prepare employee schedules based on forecast and budget
- Maximize no-show revenue through accurate billing
- Maintain purchase orders, invoice vouchering and accounting
- Complete wage, productivity and forecast reports
- Promote communication with management and other departments
- Work closely with accounting on financial follow-ups
- Operate Front Office computer systems
- Monitor PBX console operation
- Ensure proper greeting of guests
- Implement management policies and house rules
- Sign off job skills for Guest Service Staff
- Assist in revenue and occupancy forecasting
- Manage messages, packages and mail
- Maintain communication with Housekeeping, Reservations and Credit Manager
- Operate communication devices professionally
- Maintain lobby and front desk presence
- Manage large group check-ins and check-outs
- Support corporate guest recognition programs
- Understand and implement room rate standards and policies
- Maintain safety deposit boxes
- Monitor room status and guest room blocks
- Ensure nightly bucket check and accurate cash handling
- Conduct staff meetings and training
- Enforce credit policies
- Maintain lost and found procedures
- Familiarize and implement corporate sponsored programs
- Maintain key control system
- Participate in monthly team meetings
- Monitor VIPs and special guest requests
- Maintain supplies
- Review daily reports and logs
- Maintain organized filing systems
- Attend required meetings and training
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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