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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Disability insurance
401(k) matching
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Health Insurance
Paid parental leave
Job Description
Sonesta International Hotels is the eighth largest hotel company in the United States and continues to grow rapidly. The organization boasts an impressive and diverse portfolio that includes full-service and focused hotels located in major cities across the country, as well as internationally. With more than 1,000 properties spread across eight countries, Sonesta combines the best of hospitality services with a passionate commitment to offering memorable experiences for guests and staff alike. At Sonesta, the dedication to the human aspect of hospitality is evident, emphasizing service with passion, loyalty with purpose, and genuine connections with guests. This approach distinguishes Sonesta... Show More
Job Requirements
- High school graduate, some college or equivalent
- A 4-year college degree and at least 1 year of related experience preferred
- Supervisory experience required
- Must have a minimum of 2 years’ experience as a Front Desk Manager
- Experience in a hotel or a hospitality-related field preferred
- Understanding of and previous experience in a union environment a plus
- Must be flexible to work variable days of the week to include weekends and holidays
- Must be flexible to work variable shifts (days, nights, overnights)
- Ten to twelve hour shifts sometimes required
- Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently
- Ability to carry, lift or pull items weighing up to 50lbs and push and/or pull approximately 200lbs
- Willingness to frequently stand and move about the hotel
Job Qualifications
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Track record of delivering exceptional guest and client experience
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Extensive knowledge of hotel and hospitality industry
- Proficient with Microsoft Word, Excel and PowerPoint
- Proficient in Opera
Job Duties
- Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes
- Promote teamwork and quality service through daily communication and coordination with other departments including housekeeping and maintenance
- Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival
- Review resumes for arriving groups
- organize and coordinates master accounts and group special requests
- Maintain appropriate inventory of supplies and operating equipment including ordering and receiving
- Ensure all Sonesta safety and sanitation standards are adhered to
- Respond to guest complaints and ensure proper follow-up is completed
- Serve as Manager on Duty as required and respond to emergency situations as needed
- Maintain high standards of personal appearance and grooming
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands
- Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores
- Coordinate projects that require floor condensing and room inventory changes
- Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the Front Office
- Manage staffing levels to ensure that guest service, operational needs and financial objectives are met
- Maintain procedures for security of monies, credit and financial transactions, and guest security
- Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel
- Attract, hire, and motivate your team
- Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions
- Conduct pre-shift meetings with staff and review all information pertinent to the day’s business
- Monitor, measure, and recognize performance of employees, including promotion recommendations
- Coach team by providing specific feedback to improve knowledge, skills and performance
- Ensure employees are treated fairly and equitably
- Handle employee issues in a professional and timely manner
- Utilize and collaborate with resources across different departments and corporate office
- Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture
- Focus on the mission and well-being of the departments, hotel and company
- Lead by example and operate with integrity and respect
- Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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