Front Desk Manager

White Lodging is a distinguished developer and operator of a portfolio comprising award-winning, premium-brand hotels, rooftop bars, and restaurants across some of the most vibrant and desirable cities in the United States. Known for their strong commitment to hospitality, White Lodging has built a reputation for delivering exceptional guest experiences while fostering an enriching, supportive, and inclusive work environment for their team members. The company deeply understands that the essence of hospitality is how people feel during their experiences, whether they are guests or employees. Focusing on creating environments where associates can be their best selves and grow professionally, White Lodging ensures that every team member is equipped with the tools and opportunities necessary for development and success.

At the Marriott Richmond, part of White Lodging’s impressive network, the Front Desk Manager position plays a crucial role in maintaining high standards of customer service and operational excellence. This role is responsible for the daily operations of the Front Office department, ensuring that guests receive superior service and that the team operates smoothly and efficiently. The Front Desk Manager not only leads and coaches the front desk agents and supervisors but also takes an active role in hiring and training within the department. This leadership position requires a combination of hands-on duties and strategic oversight, including financial management, payroll, scheduling, and implementing best practices to maximize team productivity and enhance guest experiences.

This role demands a positive, can-do attitude and a genuine passion for service excellence. The ideal candidate is someone who thrives in a dynamic hospitality environment and is dedicated to developing and supporting a team that delivers exceptional service. Experience in leadership or supervisory roles, particularly within brand-name or upscale hotel properties, is highly valued. The Front Desk Manager should be a creative problem solver, capable of executing strategies that align with company goals while motivating the team to reach their highest potential.

Joining White Lodging as a Front Desk Manager at Marriott Richmond means more than just a job. It offers the opportunity to contribute directly to a well-respected hospitality company that values diversity, inclusion, and personal growth. The company provides comprehensive benefits starting from day one, including medical, dental, and vision insurance, paid parental leave, vacation and paid time off with rollover options, a 401(k) plan with company match, life and disability insurance, and a daily pay option to support financial wellness. Further benefits include access to wellness tools, leadership development programs, tuition reimbursement, referral bonuses, and discounts on hotel rooms, dining, and other travel or entertainment experiences, making this role not only rewarding professionally but personally fulfilling as well.