Front Desk Manager

Gaylord Palms Resort & Convention Center, located in Kissimmee, Florida, is a premier resort destination known for its exceptional guest services and world-class amenities. As part of the Gaylord Hotels portfolio under Marriott International, this resort embodies a commitment to creating unique experiences for every guest through comprehensive hospitality management and a dedication to innovation and excellence. Gaylord Palms is recognized not only for its beautifully designed convention and event spaces but also for its outstanding front office operations and guest service teams that strive to exceed customer expectations. The property’s focus on delivering a seamless and memorable stay makes it an industry leader and a sought-after employer in the hospitality sector.

The role of Assistant Front Office Manager at Gaylord Palms Resort & Convention Center is a key management position responsible for supporting the Front Office Manager in daily front office operations and staff supervision. This full-time management role offers a competitive annual salary range of $60,000 to $78,000, along with eligibility for bonuses and relocation assistance. The Assistant Front Office Manager oversees critical front office departments, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. This position requires ensuring smooth check-in and check-out processes, maximizing guest and employee satisfaction, and driving financial performance of the department.

In this role, the candidate will reinforce the company's commitment to extraordinary customer service by managing staffing levels to meet operational needs and financial goals, handling guest complaints effectively, and maintaining ongoing communication with employees to foster a positive work environment. The Assistant Front Office Manager also acts as a role model, exemplifying leadership qualities such as integrity, collaboration, and accountability while supervising all areas of the front office in the absence of senior management. This role emphasizes continuous improvement in guest service quality, coaching and mentoring front desk staff, and managing all aspects of day-to-day front desk operations while adhering to company policies and standards.

The position also involves supporting human resource activities including assisting in the hiring process, conducting employee orientation, and participating in progressive discipline procedures. The Assistant Front Office Manager is expected to lead by example, resolve conflicts, promote teamwork, and empower employees to provide excellent customer service. This leadership role encourages innovative problem-solving and constant communication to ensure that guests receive an exceptional experience and that staff members are aligned with the company’s operational and financial objectives.

Joining Gaylord Palms means becoming part of a dynamic team that values diversity, creativity, and a high level of professionalism. Marriott International is an equal opportunity employer, committed to fostering an inclusive workplace where associates can thrive and grow their careers. This role offers a unique opportunity for hospitality professionals to excel within a company celebrated for its culture, opportunities, and dedication to employee development. The Assistant Front Office Manager at Gaylord Palms Resort will be contributing to a team that delivers unparalleled guest experiences and supports long-term career success in the hospitality industry, making it an ideal position for someone passionate about leadership, guest service excellence, and operational management.