You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Relocation assistance
bonus eligibility
Job Description
Gaylord Palms Resort & Convention Center, located in Kissimmee, Florida, is a premier resort destination known for its exceptional guest services and world-class amenities. As part of the Gaylord Hotels portfolio under Marriott International, this resort embodies a commitment to creating unique experiences for every guest through comprehensive hospitality management and a dedication to innovation and excellence. Gaylord Palms is recognized not only for its beautifully designed convention and event spaces but also for its outstanding front office operations and guest service teams that strive to exceed customer expectations. The property’s focus on delivering a seamless and memorable stay makes... Show More
Job Requirements
- High school diploma or GED
- Minimum two years experience in guest services or front desk
- OR two-year degree in hospitality or related field
- Effective communication and leadership skills
- Ability to handle guest complaints and resolve conflicts
- Supervisory experience
- Knowledge of front office operations and standards
- Available to work full time at Gaylord Palms Resort in Kissimmee, Florida
Job Qualifications
- High school diploma or GED
- Two years of experience in guest services, front desk, or related area
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- Strong interpersonal and communication skills
- Leadership experience in a hospitality environment
- Knowledge of front office procedures and customer service standards
- Ability to handle conflict resolution and grievance management
Job Duties
- Manage day-to-day front office operations ensuring quality and customer satisfaction
- Develop goals and plans to prioritize and organize work
- Handle complaints and resolve disputes effectively
- Supervise staffing levels to meet operational and financial objectives
- Communicate regularly with employees to align with business objectives
- Lead and manage front desk team including mentoring and coaching
- Oversee front office in absence of senior management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: