Front Desk Manager

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical Coverage

Dental Insurance

Vision Insurance

Teledoc service

free maintenance medications

Pet insurance

hotel discounts

Tuition Reimbursement

Paid Time Off

401k Match

Job Description

Davidson Hospitality Group is a dynamic and innovative hospitality management company headquartered in Atlanta, Georgia. As a leader in hotel and resort management, the company manages a diverse portfolio of properties across the United States. Known for its comprehensive and results-driven services, Davidson Hospitality Group emphasizes excellence in guest service, employee engagement, and financial performance. The company’s collaborative and supportive work environment encourages creativity, professional growth, and development, making it an attractive choice for hospitality professionals who are passionate about their careers.

Davidson Hospitality Group offers a wide range of career opportunities spanning various fields including operations, sales and marke... Show More

Job Requirements

High school diploma or equivalent
minimum two years experience managing front office operations
proven leadership ability
knowledge of relevant legal regulations
experience in cash handling
excellent communication skills
proficiency with front office software
ability to work flexible hours including weekends and holidays

Job Qualifications

Two years prior departmental management experience in front office or related disciplines
strong time management and negotiation skills
ability to manage and lead each discipline of the department independently
knowledge of employment and innkeeper laws of the jurisdiction
prior cash handling experience
effective communication skills with the public and team members
fluency in English reading, writing, and speaking
computer proficiency including Opera PMS, Micros, Microsoft Office, and Excel

Job Duties

Oversee the daily operations of the front desk
train, mentor, and motivate front desk staff to deliver outstanding service
handle guest inquiries, concerns, and complaints in a professional and timely manner
coordinate with other departments to ensure seamless guest experiences
monitor and maintain front desk procedures including check-in/check-out processes and reservation management
implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
manage room inventory and maximize revenue through effective room management strategies
conduct performance evaluations and provide feedback to front desk team members

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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