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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Employee Discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is a rapidly growing hospitality company recognized as the 8th largest hotel company in the United States. With a diverse and expansive portfolio that includes over 1000 properties across eight countries, Sonesta offers a unique blend of full-service and focused hotels located in major cities where guests want to be. The company stands out by delivering exceptional hospitality driven by the human side of service, creating meaningful and memorable experiences for guests and team members alike. Sonesta’s commitment to quality, value, and genuine service enables it to thrive in a competitive market while maintaining strong guest loyalty... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience as front desk manager
- Supervisory experience required
- Ability to work variable shifts including weekends and holidays
- Physical capability to lift up to 50 pounds occasionally and frequently stand and move throughout the hotel
- Experience in hotel or hospitality field preferred
- Ability to manage budgets and control labor costs
- Must be able to respond to emergencies and handle guest complaints professionally
- Understanding of union environments a plus
Job Qualifications
- High school graduate or equivalent
- Some college education preferred
- Minimum 2 years experience as a front desk manager
- Supervisory experience required
- Experience in hotel or hospitality industry preferred
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Proven leadership and supervisory skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Knowledge of Opera property management system
- Strong analytical and problem-solving abilities
- Track record of delivering exceptional guest experiences
Job Duties
- Manage day-to-day front office operations ensuring quality service
- Promote teamwork and coordinate with other departments including housekeeping and maintenance
- Personally ensure VIP guests receive exceptional experiences including room inspections and greetings
- Organize and coordinate master accounts and special group requests
- Maintain inventory of supplies and operating equipment
- Ensure adherence to safety and sanitation standards
- Respond to guest complaints and provide effective follow-up
- Serve as Manager on Duty and respond to emergencies
- Prepare staffing schedules and adjust for business demands
- Analyze guest satisfaction data and implement improvement plans
- Coordinate projects for floor condensing and room inventory
- Achieve budgeted revenues and control labor costs
- Maintain security procedures for finances and guest safety
- Attract, hire, and train front office staff
- Conduct pre-shift meetings and monitor employee performance
- Provide coaching and handle employee issues professionally
- Lead with passion, integrity, and respect, promoting Sonesta's values
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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