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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Hilton hotels & resorts are renowned worldwide for their exceptional hospitality, luxurious accommodations, and commitment to creating memorable guest experiences. As a leading global hospitality company, Hilton operates a diverse portfolio of hotels and resorts, catering to business and leisure travelers alike. Hilton is dedicated to upholding high standards of service excellence, innovation, and sustainability, making it a preferred destination for travelers and a reputable employer in the hospitality industry.
This Front Desk Manager position plays a vital role within Hilton's hotel operations by overseeing the front office staff and ensuring that guests receive the highest level of service ... Show More
This Front Desk Manager position plays a vital role within Hilton's hotel operations by overseeing the front office staff and ensuring that guests receive the highest level of service ... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
- Availability to work varied schedule including holidays, weekends and alternate shifts
- Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel or crouch
- Willingness to adhere to safety standards and procedures
Job Qualifications
- Associate's or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Proficiency in front office software and reservation systems
- Ability to manage multiple tasks and work under pressure
- Customer service oriented mindset
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Assistant General Manager
- Remain an active participant at the front desk including checking in/out guests, preparing bills and handling guest requests
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Respond to brand Guest Alerts for resolution as needed
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
- Assist in hotel food and beverage when needed where applicable
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly and annual department-wide budgets and forecasts
- Review correspondence from guests and incident logs
- direct staff according to information obtained
- Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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