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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
employee hotel rates
comprehensive training
Job Description
Pyramid Global Hospitality is a renowned hospitality company dedicated to fostering a People First culture that emphasizes employee wellbeing, diversity, growth, and development. With a portfolio encompassing over 230 properties worldwide, Pyramid Global Hospitality stands as a leader in the hospitality industry, renowned for its supportive and inclusive work environment. The company places great importance on creating meaningful relationships and investing in employee development, offering a range of benefits including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. Pyramid Global Hospitality’s commitment extends beyond basic benefits to include... Show More
Job Requirements
- Minimum 3 years of Front Office leadership experience
- Experience with property management systems, preferably Opera
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Ability to work flexible hours including nights, weekends, and holidays
- High school diploma or equivalent
- Physical ability to stand and walk for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to work in a fast-paced, guest-facing environment
Job Qualifications
- Minimum 3-5 years of Front Office leadership experience in a hotel or resort environment
- Strong working knowledge of Front Office systems (PMS experience required
- Opera preferred)
- Proven ability to lead teams, manage guest issues, and drive service excellence
- Strong communication, organizational, and problem-solving skills
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Resort or luxury hospitality experience preferred
- Experience working in a multi-outlet, high-volume environment preferred
- Prior experience managing union or diverse workforces preferred
- Familiarity with Pyramid Global Hospitality standards and systems preferred
Job Duties
- Lead and oversee daily Front Office operations to ensure a seamless, welcoming, and professional guest experience
- Serve as a visible leader in the lobby and arrival areas, actively engaging with guests and resolving concerns
- Handle guest escalations promptly and effectively, ensuring service recovery aligns with brand standards
- Ensure all service standards, brand expectations, and resort policies are consistently followed
- Recruit, train, coach, and develop Front Office associates to deliver consistent service excellence
- Foster a People First culture that emphasizes respect, engagement, accountability, and recognition
- Conduct regular performance feedback, coaching, and documentation in partnership with Human Resources
- Create effective schedules to meet business demands while controlling labor costs
- Oversee daily cash handling, shift balancing, and audit readiness
- Ensure accuracy of room inventory, rates, arrivals, departures, and guest profiles
- Monitor KPIs including guest satisfaction scores, labor productivity, upsell performance, and service recovery trends
- Partner with Revenue Management, Housekeeping, and Engineering to ensure operational alignment
- Enforce policies related to safety, security, and compliance
- Work closely with Housekeeping to ensure room readiness and accurate status reporting
- Partner with Sales and Events on group arrivals, VIP coordination, and special requests
- Communicate effectively with Security regarding guest safety and incident management
- Maintain open communication with senior leadership regarding operational risks and opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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