Front Desk Manager

Cape Rey Carlsbad Beach, A Hilton Resort & Spa, is an exquisite beachfront luxury resort located in Carlsbad, California. Nestled along the spectacular coastline with breathtaking ocean views, this resort offers a serene and sophisticated atmosphere complemented by modern amenities. As part of the globally recognized Hilton brand, Cape Rey provides guests with incomparable hospitality experiences and top-tier services in an inviting and elegant setting. The resort features a wide array of guest services and facilities including front desk operations, housekeeping, food and beverage outlets, and a full-service spa, all designed to create memorable and one-of-a-kind experiences for guests.

The resort is currently seeking a dedicated Front Desk Manager who will play a crucial role in ensuring guest satisfaction by managing the front office team and operations. This position involves demonstrating a strong commitment to customer service by promptly addressing guest needs and maintaining high service standards. The ideal candidate will be responsible for training and empowering the front desk staff, including new hires, to deliver outstanding customer service that meets or exceeds business goals and budgeted profitability. They will also oversee the preparation and management of the annual departmental budget, reflecting the hotel’s operational strategies accurately.

This managerial role includes vital human resource responsibilities such as recruiting, selection, orientation, training, coaching, performance evaluations, and recognition programs to build and sustain a skilled, motivated, and happy workforce. The Front Desk Manager will ensure compliance with employment laws specific to the jurisdiction and work harmoniously with other departments within the resort to create a seamless and welcoming guest experience. Working at Cape Rey Carlsbad Beach offers an opportunity to be part of a world-class team known for excellence in hospitality and to grow professionally within the dynamic hospitality industry. This is a full-time, salaried position offering a competitive annual salary of $70,304.00. Joining Cape Rey means being part of a respected Hilton Resort & Spa that values diversity, inclusivity, and a commitment to exceptional service.