Front Desk Manager

AC Hotel by Marriott, Greenville is a premium hospitality establishment known for its commitment to delivering exceptional guest experiences and high-quality accommodations. As part of the globally recognized Marriott brand, AC Hotel blends modern design with comfort and refined service to provide travelers with an inviting and sophisticated atmosphere. Located in the vibrant city of Greenville, this hotel offers travelers the perfect balance of style and convenience, whether visiting for business or leisure. AC Hotel by Marriott prioritizes hospitality excellence and creates memorable stays by focusing on personalized service and attention to detail. The hotel’s dedication to quality service is reflected in its pursuit of a skilled and motivated team that can elevate the guest experience and maintain operational efficiency. This dedication extends from the front office to every department within the hotel, ensuring that guests receive consistent and attentive service throughout their visit.

We are currently seeking a Front Office Manager to join our team. This is an exciting leadership opportunity suited for an experienced hospitality professional passionate about guest service and team management. The Front Office Manager plays a critical role in overseeing all front desk operations and staff to ensure smooth and welcoming guest interactions from arrival to departure. This position demands exceptional organizational skills, strong leadership qualities, and a customer-focused mindset. Day-to-day responsibilities include managing guest relations, supervising front office associates, coordinating with other hotel departments, and maintaining overall guest satisfaction standards. The Front Office Manager must be empowered to guarantee total guest satisfaction by addressing concerns promptly and professionally. Planning schedules, motivating the front office team, and ensuring compliance with safety and operational policies also fall under this role’s purview. This role is vital for maintaining the high standards of AURO Hotels and upholding the reputable Marriott brand image.

The ideal candidate will have at least two to three years of hotel management or supervisory experience, a keen knowledge of front office procedures, and excellent communication skills. A college degree in Hotel Administration or a related field is preferred, but a high school diploma combined with substantial hospitality experience is also acceptable. Fluency in English is required, as is the ability to work cooperatively within a dynamic hotel environment. Our company values employee development and collaboration, and this position offers the chance to contribute to and grow with a leading hospitality group. Candidates must be ready to uphold the company’s commitment to a safe and secure environment for both guests and team members, including applying all necessary safety and security protocols. Joining AC Hotel by Marriott, Greenville means becoming part of a global hospitality leader dedicated to quality service, customer satisfaction, and a positive workplace culture.