Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,050.00 - $66,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Disability insurance
Travel Discounts
Job Description
The Westin Phoenix Downtown is a distinguished full-service hotel located in the heart of Phoenix, Arizona. Part of Marriott International, one of the world's leading hospitality companies, The Westin brand is recognized for its commitment to wellness, exceptional guest experiences, and innovative hospitality solutions. Marriott International fosters a culture of diversity, inclusion, and career development, ensuring that employees have opportunities for growth and well-being. This property offers a vibrant urban atmosphere where guests can enjoy contemporary comforts combined with a focus on rejuvenation and well-being, reflecting the brand's mission to be the preeminent wellness hospitality brand.
The role of As... Show More
The role of As... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in guest services, front desk or related area or 2-year degree in Hospitality, Hotel and Restaurant Management, Business Administration or related field with no experience required
- Strong leadership and communication abilities
- Proven ability to resolve guest issues and maintain service standards
- Knowledge of front office operations and financial impact
- Ability to train and mentor employees
- Flexibility to work full time
- Must be located in or willing to work at the Phoenix, Arizona location
Job Qualifications
- High school diploma or GED or 2-year degree in Hospitality, Hotel and Restaurant Management, Business Administration or related field
- Minimum 2 years experience in guest services, front desk or related professional area preferred
- Strong interpersonal and communication skills
- Leadership and employee management experience
- Ability to handle guest complaints and resolve conflicts effectively
- Financial acumen related to front office operations
- Knowledge of hotel credit policies and procedures
- Ability to train and develop staff
- Excellent problem-solving and decision-making skills
- Commitment to delivering exceptional customer service
Job Duties
- Manage day-to-day front office operations ensuring quality and standards
- Develop goals and plans to organize and accomplish work
- Handle guest complaints, disputes, and grievances
- Supervise staffing levels to meet service and financial objectives
- Maintain ongoing communication with employees to align business objectives
- Lead and manage employees including supervising all front office areas in manager's absence
- Provide exceptional customer service and resolve guest issues
- Implement customer recognition and service programs
- Train staff on credit policies and monitor compliance
- Supervise same day selling procedures to maximize revenue
- Support human resource activities including hiring, coaching, and mentoring
- Participate in employee discipline and orientation
- Communicate and update management and staff on relevant information
- Perform front desk duties and run shifts when necessary
- Participate in departmental meetings to communicate goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Popular Cities