Front Desk Manager

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $52,560.00 - $62,000.00

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

401k

Employee Discounts

Career development opportunities

Job Description

InterContinental Hotels & Resorts is the world’s first and most global luxury hotel brand, renowned for pioneering international travel since the 1940s. The company takes pride in its commitment to sharing renowned international hospitality expertise and cultural wisdom across the globe. InterContinental Hotels & Resorts offers truly impressive surroundings and rich, inspiring experiences for travelers seeking a broader perspective on the world. Known for its passion for diverse cultures and exceptional service, the brand maintains a strong legacy of delivering luxury, comfort, and personalized service to a discerning clientele worldwide.

This front desk manager role is a critical leadership positio... Show More

Job Requirements

Bachelor’s degree in hotel management, business administration or related field
One or more years front office or guest services experience including supervisory experience
Ability to stand frequently behind desk and front office areas
Ability to use keyboard to operate property management and reservation systems
Ability to carry, push, or lift items weighing up to 50 pounds
Ability to handle objects, products and computer equipment
Excellent communication skills for interaction with customers, employees and third parties
Reading and writing ability for paperwork and management reports
Mathematical skills including budgeting and profit/loss concepts
Problem solving, reasoning, motivating, organizational and training skills
May be required to work nights, weekends, and/or holidays

Job Qualifications

Bachelor’s degree in Hotel Management, Business Administration, or related field
One or more years of front office or guest services experience including supervisory experience
Fluency in English
Other languages preferred
Strong communication skills
Ability to read, write, and complete reports accurately
Proficiency in basic math, budgeting, and profit/loss concepts
Demonstrated problem-solving, reasoning, and organizational abilities
Experience in training and motivating staff

Job Duties

Manage all aspects of front desk operations for assigned shift
Schedule employees to ensure proper coverage
Monitor performance and recommend/initiate corrective or disciplinary actions as needed
Ensure staff are properly trained and equipped
Provide prompt and professional guest service and handle complaints
Implement service recovery actions for guest satisfaction
Communicate VIP and special guest needs to staff and ensure follow-up
Assist in managing labor costs and departmental goals
Maximize hotel revenue through effective use of company systems
Ensure security of financial transactions and guest safety
Conduct inspections of front office and public areas
Train staff on emergency communication procedures
Promote teamwork and coordinate with other departments
Interact with guests, regulatory agencies, and other external contacts
Serve as manager on duty when required
Perform other duties including assisting staff during peak periods

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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