Front Desk Luxury Spa Concierge

Woodhouse Spa is a premier spa franchise founded in 2001, known for its fresh approach to self-care and wellness. With over 85 locations nationwide, Woodhouse has solidified its position as the gold standard in neighborhood spas, combining luxury and accessibility to offer signature massages, facials, body treatments, rituals, and more. The brand prides itself on delivering a holistic approach to wellness that endures well beyond a guest’s visit, creating an environment where customers feel revived and renewed. Woodhouse Spa has earned numerous accolades including being voted Best of Nashville from 2020 to 2025 by Nashville Scene and recognized as America’s Favorite Day Spa by American Spa Magazine. In 2025, the company was ranked number one in the Massage & Spa Services category of the Entrepreneur Franchise 500, reflecting its excellence and standing in the industry.

This specific opportunity is with the Nashville Midtown location, an independently owned and operated franchise, committed to maintaining superior staff and offering exceptional spa experiences. The position available is for a Front Desk Spa Concierge, a key role that represents the spa’s brand and image to each guest arriving for their visit. As the first point of contact, the concierge embodies graciousness and professionalism, facilitating a world-class experience from appointment booking to check-out. This role is available on a part-time or full-time basis, with competitive hourly compensation of $17.00 and a variety of benefits, particularly for full-time employees. Benefits include health, dental, and vision insurance, a 401(k) retirement plan with employer match, paid vacation, employee discounts, and a flexible schedule.

The Front Desk Spa Concierge plays a crucial role in customer service and operational flow at the spa. Responsible for opening and closing tasks during assigned shifts, they provide check-in and check-out services for guests, handle multi-line phone systems, and schedule services using the MEEVO software system. This position demands a professional demeanor combined with excellent communication and multi-tasking skills, as it involves retail sales of spa products and series, appointment confirmations, and preparations for therapists’ daily schedules. Maintaining the spa’s cleanliness and presentation at all times is also a vital responsibility, ensuring sanitation standards are met and consistently exceeded to uphold the spa’s high standards.

This role is ideal for individuals who have previous experience in customer service or front desk roles, particularly within the hospitality sector such as spas, restaurants, or hotels. Experience with scheduling software is a plus, and the position requires availability to work weekends and flexibility to support the team as needed. The spa promotes a positive and team-oriented work environment where employees can continuously develop their customer service skills, learn about retail products, and advance within the company and the wider spa industry. Woodhouse offers a fast-paced environment where employees become experts in their field, supported by ongoing training and a culture that values passion and purpose in wellness.

Joining Woodhouse Spa means being part of a vibrant team dedicated to promoting wellness and exceptional guest experiences. The franchise’s commitment to a drug-free and smoke-free workplace, along with a positive atmosphere, ensures a healthy work environment. Employees have the opportunity not only to thrive professionally but also to enjoy generous discounts on spa services and products, making it an enriching place to contribute and grow long-term in the wellness sector.